Selena Mora
Tehachapi,CA
Summary
Dependable team member effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant
Tehachapi Veterinary Hospital
03.2023 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
Veterinary Receptionist
Hesperia Veterinary Services
03.2021 - 12.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
Veterinary Receptionist
Samaritan Animal Hospital
12.2017 - 03.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Entered data from pet records and office visits into computer system.
- Triaged incoming patients to determine treatment needs and urgency of care.
Education
Veterinary Assistant Certification - Veterinary Science
Westech College
Victorville10-2014
Skills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Appointment scheduling
- Telephone skills
- Data entry
- Organization skills
- Time management
- Customer/Client relations
- Office administration
- File management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Veterinary Assistant
Tehachapi Veterinary Hospital
03.2023 - Current
Veterinary Receptionist
Hesperia Veterinary Services
03.2021 - 12.2023
Veterinary Receptionist
Samaritan Animal Hospital
12.2017 - 03.2020
Veterinary Assistant Certification - Veterinary Science
Westech College
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