SELENA MURCIN
Morale Welfare and Recreation
Jacksonville,FL
1
Certification
8
years of professional experience
Results-driven Hospitality, Event, and Recreation Management Professional with over 6 years of experience in program development, team leadership, and customer service. Skilled in budgeting, financial management, and event planning, enhancing guest experiences and operational efficiency. Focused on fostering collaboration and improving service quality across diverse settings.
Work History
Special Events Coordinator
11 Months- Planned, promoted, and implemented 8 community recreation programs a month using diverse facilities across MWR Department to enhance community engagement.
- Executed and conducted 4 large events a year generating over 10,000 patronage.
- Facilitated leisure skills, development activities, and classes to enhance community engagement.
- Supported unit allocation events by coordinating equipment logistics, developing programming ideas, and facilitating event execution.
- Maintained compliance of programs with local and regional policies, regulations, and procedures, including Navy and DoD instructions.
- Administered after-action reports, data collection, and database management to streamline program evaluations and ensure compliance.
- Government Purchase Card Holder; provides quarterly, semi-annual and annual purchase reports to approving official.
RV Parks Manager
4 Years 1 Month- Developed comprehensive program for RV Parks, overseeing scheduling, organizing, publicizing, directing, and evaluating leisure and holiday events.
- Initiated an annual operating budget of $100K, forecasting needs for projected payroll, training, equipment, supplies while ensuring
proper maintenance of program facilities. - Established and enforced standard operating procedures compliant with local and Navy policies, enhancing staff management and operational functions.
- Assisted guests with check-in and check-out procedures, resolved customer complaints in a timely manner, and ensured RV park regulations are followed by all visitors.
- Evaluated and reviewed programs to ensure compliance with established standards, adapting activities to improve overall effectiveness by maintaining a 98% occupancy level.
- Government Purchase Card Holder; provided quarterly, semi-annual and annual purchase reports to approving official.
Spinz Food and Beverage Manager
4 Months- Supervised, scheduled, and trained Food Service Workers for adequate routine operations.
- Ordered supplies and food for the restaurant, ensuring compliance with sanitation and safety standards.
- Issued, received, and controlled cash receipts and change funds under custody.
- Gathered data and assisted in preparing the annual operating budget for the kitchen.
- Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages and assisted in the selection of suppliers to ensure quality products at competitive prices.
Guest Experience Expert
6 Months- Welcomed and acknowledged all guests with genuine appreciation while also anticipating and addressing guests' service needs.
- Processed operational needs by addressing guest requests, completing reports, and sharing local area highlights to enhance guest experience.
- Maintained safe workplace by adhering to company policies and procedures, upholding quality standards, and ensuring effective communication.
- Researched and provided information and referrals on various opportunities for individuals and families, enhancing their overall experience on and off hotel property.
Activities Coach
6 Months- Advocated for independent living and socializing amongst 121 community members.
- Engaged with community members through educational and recreational opportunities found around the Jacksonville area.
- Engaged community members through educational and recreational opportunities in Jacksonville area, fostering connections and participation.
- Promoted and led social activities for individuals with intellectual and developmental differences, enhancing social inclusion and community engagement.
- Organized, planned, and evaluated community programs reflecting interests of community, exercising independent judgment to develop effective solutions.
Restaurant Supervisor
6 Months- Ensured staff is working together as a team to ensure optimum service that meets guests' needs.
- Oversaw dining rooms to optimize seating availability, service quality, safety, and guest well-being.
- Supported management in hiring, training, and scheduling employees.
- Ensured compliance with health and safety regulations in the kitchen, storage areas, and dining area.
- Analyzed monthly financial reports and developed strategies to improve service efficiency and support operational goals.
Recreation Attendant and Lifeguard
1 Year 2 Months- Created enjoyable atmosphere for guests while ensuring safety through consistent enforcement of rules and regulations.
- Trained new employees in essential tools and skills for efficient job execution.
- Facilitated over 200 group activities and children's programs for pools and beach areas, enhancing guest engagement.
- Trained oncoming employees with the proper tools and skills to execute the job in an efficient manner.
Education
Bachelor of Science - Tourism, Event Specialist, and Recreational Management
- Internship
Skills
Event Coordination
Program Development
Budgeting & Financial Management
Team Leadership
Training & Mentoring
Customer Service
Communication & Conflict Resolution
Certification
- FEMA Certification 2017
- Star Service Certification 2018
- Coaching for Extraordinary Service 2018
- CPR Certification 2024
- MWR Training Coordinator 2024
Timeline
Special Events Coordinator
Morale Welfare and Recreation
09.2025 - CurrentRead More
Spinz Food and Beverage Manager
Morale Welfare and Recreation
08.2022 - 12.2022Read More
RV Parks Manager
Morale Welfare, and Recreation
08.2021 - 09.2025Read More
Guest Experience Expert
Sawgrass Marriott Golf Resort & Spa
02.2021 - 08.2021Read More
Activities Coach
The Arc Jacksonville Village
08.2020 - 02.2021Read More
Restaurant Supervisor
Sawgrass Marriott Golf Resort & Spa
02.2020 - 08.2020Read More
Recreation Attendant and Lifeguard
Sawgrass Marriott Golf Resort & Spa
12.2018 - 02.2020Read More
Morale, Welfare, and Recreation- Submarine Base, Kings Bay
from Internship
Read More
University of Florida
Bachelor of Science from Tourism, Event Specialist, and Recreational Management
Read More