Summary
Overview
Work History
Education
Skills
Certification
Timeline
9d
Selena Olivio

Selena Olivio

Austin,TX

Summary

Organized Janitorial/Maintenance Crew Member with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated to Austin Task Inc. professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Willing to relocate: Anywhere Authorized to work in the Austin, TX Area for any employer

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk

Boys and Girls Club
03.2025 - Current
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked well in a team setting, providing support and guidance.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Aflac Insurance Agent

Aflac
03.2023 - Current
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Researched and identified potential new markets.

Janitorial/Maintenance Crew Member

Austin Task Inc.
12.2021 - Current
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Followed routine maintenance checklist.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Properly handled, transported, and disposed of recycled materials.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Followed instructions from supervisor regarding daily job tasks and duties.

Program Specialist

Boys & Girls Clubs of the Austin Area
02.2024 - 07.2024
  • Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
  • Coordinated logistics for meals, transportation and program delivery.
  • Organized special events and activities to boost youth engagement and improve lives of at-risk children.
  • Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
  • Spearheaded job training and early employment programs for teenagers.
  • Strengthened academic, social and physical education program offerings for area youth.
  • Procured new supplies and equipment in line with budget goals.
  • Built recruitment and retention plans to maintain full roster of program participants.
  • Established clear policies for handling emergency behavioral, illness and injury incidents.
  • Facilitated outreach activities to build community awareness.
  • Monitored progress towards service plan goals.

Youth Development Professional

Boys And Girls Club Of Austin Area
02.2021 - 09.2021
  • Supervised youth and maintained security for each child under care.
  • Took part in sports, games, and movie nights with children.
  • Helped set appropriate goals and plans to achieve targets.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Assisted with educational needs through tutoring and homework assistance.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Monitored youth behavior and offered guidance and support for positive change.
  • Implemented variety of fun and recreational activities for residents.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Created and implemented individualized plans for individual youth.
  • Provided crisis intervention and emotional support to youth.
  • Established and maintained relationships with youth, families and community partners.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Coordinated youth programs and activities to enhance life quality and self-esteem.
  • Helped youth develop and achieve personal goals with close support.

Authorized Sales Representative

AT&T
05.2020 - 01.2021
  • Contributed to team objectives in fast-paced environment.
  • Presented professional image consistent with company's brand values.
  • Built diverse and consistent sales portfolio.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to event marketing, sales and brand promotion.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built relationships with customers and community to promote long term business growth.
  • Achieved or exceeded company-defined sales quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Kept detailed records of daily activities through online customer database.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Set and achieved company defined sales goals.

Checker

HEB Grocery Store
04.2018 - 02.2019
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Cashier

Sam's Club
07.2017 - 03.2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Greeted customers and provided outstanding customer service.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Strengthened communication skills through regular interactions with others.

Education

GED -

Austin Community College
Austin, TX
01.2023

Skills

  • Sales
  • Pricing
  • Yardi
  • Presentation skills
  • OneSite
  • Hospitality
  • Multi-line phone systems
  • Insurance sales
  • LIHTC
  • Cash register
  • Safety Protocols Money Handling
  • Team Leadership Identification Checks
  • Microsoft Office Guest Inquiries
  • Customer Assistance Customer Service Excellence
  • Customer Satisfaction Accounting Software
  • Credit and Cash Transactions Hospitality and Accommodation
  • Customer service
  • Windows
  • Cash handling
  • Excellent communication
  • Computer skills
  • Conflict resolution
  • Organization
  • Relationship building
  • Attention to detail
  • Dependable and responsible
  • Data entry
  • Communication
  • [CPR] certified

Certification

  • CPR Certification
  • First Aid Certification

Timeline

Front Desk

Boys and Girls Club
03.2025 - Current

Program Specialist

Boys & Girls Clubs of the Austin Area
02.2024 - 07.2024

Aflac Insurance Agent

Aflac
03.2023 - Current

Janitorial/Maintenance Crew Member

Austin Task Inc.
12.2021 - Current

Youth Development Professional

Boys And Girls Club Of Austin Area
02.2021 - 09.2021

Authorized Sales Representative

AT&T
05.2020 - 01.2021

Checker

HEB Grocery Store
04.2018 - 02.2019

Cashier

Sam's Club
07.2017 - 03.2018

GED -

Austin Community College

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