Selena Ramirez
Springfield,MO
Summary
Motivated professional eager to gain more experience in the medical field. I thrive to deliver excellent customer service to all individuals through phone, email, and in-person encounters. Dedicated in patient safety and privacy by taking appropriate measures throughout daily operations. Skilled at managing workload and building relationships with individuals from diverse backgrounds.
Overview
4
4
years of professional experience
Work History
Marketing Coordinator
Springfield Nissan Kia
Springfield, MO
06.2020 - Current
- Created purchase orders to facilitate procurement of necessary items required by the Coordinator's department.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Processed payments on behalf of the Coordinator and tracked expenses using accounting software programs.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Troubleshot office equipment, computer hardware and software issues.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Provided top quality control and eliminated downtime to maximize revenue.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Computed, recorded and proofread data or reports.
- Communicated with customers, employees and vendors to answer questions and address complaints.
EKG Technician
Cox South
Springfield, MO
10.2019 - 06.2020
- Monitored inventory levels of disposable supplies such as syringes, needles and bandages.
- Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
- Observed strict confidentiality when handling patient information according to HIPAA regulations.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Maintained cleanliness in the lab environment by sterilizing instruments after use.
- Prepared reports summarizing patient data collected from EKG tests for review by physician.
- Adjusted settings or positions of medical equipment.
- Performed EKG tests on patients of all ages, including neonatal and geriatric.
- Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
- Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
Education
Bachelor of Science - Health Sciences
Missouri State University
Springfield, MO05-2025
Associate of Arts - Social Work
Ozarks Technical Community College
Springfield, MO05-2019
High School Diploma -
Central High School
Springfield, MO05-2016
Skills
- Strategic Planning
- Customer Service
- Digital Marketing
- Analytical Thinking
- MS Office Suite
- Digital Advertising
- Web Site Content
- File Maintenance
- Inventory Management
- Spreadsheet Management
- Clerical Support
- Bookkeeping
- Data Entry
- Scheduling
- Call Handling
- Calendar Management
- Database Management
- Office Administration
- Inbound and Outbound Calling
- Information Security
- Paperwork Processing
- Appointment Scheduling
Timeline
Marketing Coordinator
Springfield Nissan Kia
06.2020 - Current
EKG Technician
Cox South
10.2019 - 06.2020
Bachelor of Science - Health Sciences
Missouri State University
Associate of Arts - Social Work
Ozarks Technical Community College
High School Diploma -
Central High School