Selena Gomez
Port Wentworth,Ga
Summary
Experienced customer service professional with a proven track record in effectively addressing and resolving customer issues. Strong focus on team collaboration and achieving positive outcomes. Recognized for reliability and adaptability, with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Bartender
Doodles
01.2024 - 12.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Service Advisor
Rincon Chevrolet
06.2022 - 06.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Customer service representative
Advanced Body Shop
10.2020 - 06.2022
- Delivered accurate budget forecasts for various projects by closely analyzing labor costs, material expenses, equipment rentals, and subcontractor quotes.
- Increased team productivity by organizing and prioritizing tasks according to deadlines and project requirements.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
- Researched construction cost trends to stay up-to-date with industry developments and changes.
- Evaluated subcontractor bids to obtain best value for projects.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Prepared bids and proposals to submit to clients and secure new business.
- Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
Bar manager
Flatbread Grill and bar
10.2020 - 12.2021
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Enhanced team productivity through effective scheduling and task delegation.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Customer service representative
No limit Auto body
06.2016 - 02.2020
- Delivered accurate budget forecasts for various projects by closely analyzing labor costs, material expenses, equipment rentals, and subcontractor quotes.
- Increased team productivity by organizing and prioritizing tasks according to deadlines and project requirements.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
- Researched construction cost trends to stay up-to-date with industry developments and changes.
- Evaluated subcontractor bids to obtain best value for projects.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Prepared bids and proposals to submit to clients and secure new business.
- Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budge
Waitress/host
Okatie ale house
05.2016 - 01.2019
- Responsible for greeting customers
- Responsible for taking orders and properly delivering food and beverages
- Maintain a professional, fun and memorable dining experience
- Serving and maintaining groups and parties up to 25 guest; high-volume
- Maintaining and cleaning via DHEC specifications before, during and after shift
- Responsible for customer satisfaction
Education
Esthetician certification -
AVEDA
02.2020
Diploma -
Bluton high school
01.2015
Skills
- Strong multitasking
- Client Support
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Adaptability and flexibility
Timeline
Bartender
Doodles
01.2024 - 12.2025
Service Advisor
Rincon Chevrolet
06.2022 - 06.2023
Customer service representative
Advanced Body Shop
10.2020 - 06.2022
Bar manager
Flatbread Grill and bar
10.2020 - 12.2021
Customer service representative
No limit Auto body
06.2016 - 02.2020
Waitress/host
Okatie ale house
05.2016 - 01.2019
Diploma -
Bluton high school
Esthetician certification -
AVEDA
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