Selena Romero
Lake Worth,TX
Summary
Dedicated server with strong cash handling and sales techniques. Proven ability to enhance customer satisfaction and team performance through problem-solving and attentive service.
Overview
4
4
years of professional experience
Work History
Server/Host
Paloma Suerte
Fort Worth, Texas
08.2024 - Current
- Managed entire dining experience from greeting and seating to payment processing. Took accurate orders, served food and beverages, provided menu recommendations, and ensured customer satisfaction through attentive service and table maintenance.
- Implemented ideas and solutions that improved team collaboration and service delivery.
- Resolved customer issues efficiently, ensuring a positive dining experience through attentive and friendly service.
Supervisor
UPS
Roanoke, Texas
09.2022 - 06.2024
- Managed and monitored a team of roughly 14 package handlers, met or exceeded daily volume, accuracy, and efficiency standards.
- Made sure packages were loaded in time, set schedules, prevented losses, ensured safety standards and compliance.
- Trained employees and handled administrative duties such as time cards.
Dining Room Coordinator
Lupe Tortilla
Fort Worth, Texas
04.2022 - 09.2022
- Trained new staff on service standards and restaurant protocols to ensure consistent guest experiences.
- Monitored and maintained cleanliness and organization of dining areas to enhance guest satisfaction throughout shifts.
- Greeted and seated guests promptly at clean tables, managed phone inquiries, coordinated with clients for scheduling large private dinners, and handled cash transactions.
Education
Associate of Arts - Bussiness
Tarrant County College
Fort Worth, TX05-2024
Skills
- Cash handling
- Payment processing
- Sales techniques
- Problem solving
- Strong work ethic
- Professionalism and courtesy
- Patience and empathy
- Approachable
- Bilingual communication
Languages
Spanish
Professional
French
Limited
Timeline
Server/Host
Paloma Suerte
08.2024 - Current
Supervisor
UPS
09.2022 - 06.2024
Dining Room Coordinator
Lupe Tortilla
04.2022 - 09.2022
Associate of Arts - Bussiness
Tarrant County College