Selena Santana
Cleveland,Ohio
Summary
Dedicated customer service representative with a proven track record in complaint resolution, account management, and team collaboration. Committed to enhancing customer satisfaction through effective problem-solving and active listening.
Overview
1
1
Language
6
6
years of professional experience
Work History
Customer Service Representative
Americans Best
Strongsville, Ohio
09.2025 - 06.2026
- Resolved customer complaints through active listening and problem-solving techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product inquiries and service requests effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with team members to improve customer service workflows consistently.
- Managed customer accounts and updated information in the database promptly.
- Trained new staff on customer service standards and procedures regularly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Business Coordinator
Horizon Education Centers
Cleveland, Ohio
01.2024 - 08.2025
- Coordinated schedules and managed appointments for staff and students, ensuring optimal utilization of time.
- Organized training sessions and workshops for educators, contributing to professional development.
- Assisted in organizing training sessions and workshops for educators.
- Communicated with parents and guardians regarding student progress and needs.
- Facilitated collaboration among teachers, improving program delivery and enhancing student learning outcomes.
Property Manager
Parma Estate
Cleveland, Ohio
07.2022 - 08.2023
- Oversaw lease agreements and ensured compliance with regulations.
- Managed tenant relations and resolved disputes effectively.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted property showings and marketed available units efficiently.
- Implemented efficient rent collection processes and handled billing inquiries.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated property maintenance and inspections with service providers.
- Developed strong relationships with vendors to ensure quality services.
- Assisted in budgeting and financial reporting for property operations.
Medical Assistant
University Hospital & Clinic
Strongsville, Ohio
05.2020 - 02.2022
- Assisted physicians in patient examinations and medical procedures.
- Managed patient scheduling and maintained accurate appointment records.
- Conducted vital sign checks and documented patient information in electronic systems.
- Educated patients on medication usage and post-treatment care instructions.
- Prepared examination rooms by sterilizing instruments and ensuring cleanliness.
- Coordinated with laboratory staff for timely processing of tests and results.
- Supported front desk operations by answering patient inquiries and managing calls.
- Collaborated with healthcare team to enhance patient care processes and workflows.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Education
High School Diploma -
ECOT
Columbus, OH03-2019
Skills
- Customer account management
- Customer relationship management
- Complaint resolution
- Product knowledge
- Point-of-sale systems
- Customer data management
- Sales reporting
- Transaction handling
- Scheduling
- Appointment scheduling
- Phone support
- Active listening
- Problem solving
- Team collaboration
- Attention to detail
Languages
English
Full Professional
Timeline
Customer Service Representative
Americans Best
09.2025 - 06.2026
Business Coordinator
Horizon Education Centers
01.2024 - 08.2025
Property Manager
Parma Estate
07.2022 - 08.2023
Medical Assistant
University Hospital & Clinic
05.2020 - 02.2022
High School Diploma -
ECOT