Selena Santiago
Richmond,VA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager with a talent of creating a safe space and positive work conditions for their staff.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
BoxLunch
Midlothian, VA
08.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Keyholder
BoxLunch
Midlothian, VA
01.2022 - 08.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Sales Associate
BoxLunch
Midlothian, VA
10.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Floor Staff Member
Regal Cinemas
Midlothian, VA
03.2020 - 10.2021
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
Education
Associate of Arts - English Education
Brightpoint Community College
Midlothian, VA05.2025
High School Diploma -
James River High School
Midlothian, VA05.2021
Skills
- Customer Service and Engagement
- Customer experience
- Retail Operations
- Store Organization
- Team Building and Leadership
- Store Opening and Closing
- Staff Supervision
- Hiring and Training
- Employee Scheduling
- Upselling and Cross Selling
Timeline
Assistant Store Manager
BoxLunch
08.2022 - Current
Keyholder
BoxLunch
01.2022 - 08.2022
Sales Associate
BoxLunch
10.2021 - 01.2022
Floor Staff Member
Regal Cinemas
03.2020 - 10.2021
Associate of Arts - English Education
Brightpoint Community College
High School Diploma -
James River High School