Selena Shaffer
St. Petersburg,FL
Summary
Proven track record of enhancing customer satisfaction and sales, leveraging strong multitasking abilities and an outgoing personality. Excelled in responsible alcohol service and customer engagement, significantly reducing wait times and fostering a loyal clientele. Demonstrated reliability and cleanliness, upholding strict hygiene standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Casual Clam Bar and Grill
2024.02 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Office Administration Assistant
Construction Solutions
2024.01 - Current
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Expedited daily operations by efficiently sorting incoming mail for distribution to the appropriate recipients within the organization.
- Boosted overall office organization with meticulous filing systems that enabled easy retrieval of essential documents when required.
Lead Bartender
Stone Soup Cafe and Pub
2017.03 - 2024.02
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Served high customer volumes during special events, nights, and weekends.
Education
Licensed Practical Nurse - L.P.N
Galen School of Nursing
St. Petersburg, FL08.2008
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Cleanliness and hygiene
- Responsible Alcohol Service
- Complex Problem-Solving
Certification
Food safety certification active until 7/22/2027
Florida responsible vendor certification active until 7/22/2027
Timeline
Bartender
Casual Clam Bar and Grill
2024.02 - Current
Office Administration Assistant
Construction Solutions
2024.01 - Current
Lead Bartender
Stone Soup Cafe and Pub
2017.03 - 2024.02
Licensed Practical Nurse - L.P.N
Galen School of Nursing
Food safety certification active until 7/22/2027
Florida responsible vendor certification active until 7/22/2027
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