Selena Walters
Long Beach
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Crystal Art Gallery
Vernon, CA
07.2023 - 01.2026
- Assist with other duties as per management's request
- Answer incoming emails about returning, replacing items, and orders
- Answer incoming telephone calls
- Make outgoing telephone calls
- Works with Seller Cloud
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
Delivery Driver
AMAZON
Torrance, CA
10.2022 - 03.2023
- Deliver a wide variety of items to different addresses and through different routes.
- Follow routes and time schedule.
- Load, unload, prepare, inspect and operate a delivery vehicle.
- Ask for feedback on provided services and resolve clients' complaints.
- Collect payments if needed.
Administrative Clerk
Compex Legal
Torrance, CA
02.2017 - 05.2020
- Identify and sort heavy volume of mail delivered via air mail or picked up by field agents (compact discs, paper records, films, x-rays) making sure each record has a work order number
- Create list of each item received via air mail by category including tracking number
- Record each item received by mail using Oracle making sure single tracking items are separated from double tracking items and record field agent's pick-ups in an Excel spreadsheet
- Copy heavy volume of records received in compact discs into system, creating a folder for each work order number and scanning any records enclosed
- Train new employees in each duty described above
- Assist with other duties as per management's request
- Education High school diploma Skills Outlook Experience
- Clerical Experience
- Microsoft Outlook
- Administrative Experience
- Data Entry
- QuickBooks
- Microsoft Excel
SMART & FINAL
Torrance, CA
06.2016 - 02.2017
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver's license number, and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Clearing front end properly.
TOYS R US
Torrance, CA
09.2015 - 02.2016
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver's license number, and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Clearing front end properly.
Education
High School Diploma -
Torrance Adult School
Torrance, CA10-2023
Skills
- Customer service
- Active listening
- Follow-up skills
- Problem resolution
- Computer proficiency
- Microsoft outlook
- Administrative support
- Staff training
- Clerical support
- Live chat support
Timeline
Customer Service Representative
Crystal Art Gallery
07.2023 - 01.2026
Delivery Driver
AMAZON
10.2022 - 03.2023
Administrative Clerk
Compex Legal
02.2017 - 05.2020
SMART & FINAL
06.2016 - 02.2017
TOYS R US
09.2015 - 02.2016
High School Diploma -
Torrance Adult School