Selena McCraw
South Euclid,OH
Summary
Seasoned Manager with 10 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.
Overview
11
11
years of professional experience
Work History
General Store Manager-07
CVS HEALTH
03.2019 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary shrink by 8% (in High Shrink Market).
District Store Support Manager
CVS HEALTH
10.2017 - 03.2019
- Traveled within 17 store district to support "trouble stores"
- Implemented a Label Accuracy strategy to maintain proper price conveyance
- Help identify shrink trends
- Trained new staff on merchandising techniques and standards
Operations Manger
CVS HEALTH
08.2015 - 10.2017
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Observed each employee's individual strengths and initiated mentoring/training program to improve areas of weakness.
- Developed and maintained relationships with external vendors and suppliers.
- Trained and guided team members to maintain high productivity and performance metrics.
Administrative Assistant
Broadway Care
03.2013 - 07.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors..
- Handled Accounts payable
- Maintained an up-to-date department organizational chart.
Education
Bachelor of Science - Hospitality Management And Tourism
Le Ecole Cullinaire
Clayton, MO05.2008
Skills
- Excellent customer service skills
- Strategic thinker
- Great communication/interpersonal skills
- Strong Product knowledge
- Inventory Management
- Task Prioritization
Timeline
General Store Manager-07
CVS HEALTH
03.2019 - Current
District Store Support Manager
CVS HEALTH
10.2017 - 03.2019
Operations Manger
CVS HEALTH
08.2015 - 10.2017
Administrative Assistant
Broadway Care
03.2013 - 07.2015
Bachelor of Science - Hospitality Management And Tourism
Le Ecole Cullinaire
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