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Robnisha Ladd
General Store Manager
Moreno Valley,CA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Responsible training Store Manager striving to identify, develop and conduct unique training programs in the retail industry. Committed to developing the workforce and motivating employees to achieve maximum productivity. Offering over 8 years of General Management experience in the field. With over 11 years of experience in retail, I have a excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic store manager, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of compliance and time management. Motivated to learn, grow and excel in the retail industry.
Overview
3
3
Certifications
11
11
years of professional experience
Work History
General Store Manager
99 Cent Only Stores
Moreno Valley , CA
02.2010 - Current
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Kept inventories accurate with daily cycle counts and daily audits to identify and resolve variances.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Rotated merchandise and displays to feature new products and promotions.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in customer service, Recovery and Merchandising.
- Approved regular payroll submissions for 54 employees within dayforce softwear system.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Education
High School Diploma -
Ranch Verde High School
Moreno Valley, CA 05.2008 - 05.2008
Skills
Team leadership and coaching
Maximizing profitability
Order management
Relationship building and management
POS systems operations
Budgeting
Strategic thinker
Customer-oriented
Merchandising
Staff training and development
Excellent customer service skills
Vendor management
Operations
Opening and closing procedures
Staff Management
Goals and performance
Financial operations management
Cash Management
Sales forecasting
Delegation
Supervision
Accomplishments
- Managed a store that exceeded company expectations in every category during all four quarters of ficical year 2021.
- Increased sales by 10% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 8 months in a row.
- Supervised team of 54 staff members.
- Recruited 6 successful new managers within one year.
Software
Certification
Electric Pallet Jack Trainer 2018-current
Timeline
General Store Manager
99 Cent Only Stores
02.2010 - Current
High School Diploma -
Ranch Verde High School
05.2008 - 05.2008