Summary
Overview
Work History
Education
Skills
Websites
Timeline
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SELENA GARZA

Reno

Summary

Friendly and dependable professional with experience in hospitality, childcare, and retail environments. Skilled in delivering exceptional customer service, managing multiple priorities, and communicating effectively with diverse individuals. Proven ability to create welcoming experiences for guests, build trust with families, and drive sales through attentive support and product knowledge. Highly organized, adaptable, and proactive, with a track record of handling fast-paced settings while maintaining a calm and solutions-oriented approach.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Pine Ridge Tavern
05.2025 - Current
  • Greeted guests with professionalism and warmth, managed waitlists, and coordinated table assignments to ensure a smooth and timely dining experience.
  • Answered phone calls to handle reservations, takeout orders, and guest inquiries, maintaining a polite and efficient tone at all times.
  • Maintained a clean, organized front-of-house area, including the host stand and menus, to create a welcoming and polished first impression.
  • Provided hands-on support during busy shifts by assisting with bussing, resetting tables, and communicating guest needs to the service team.
  • Collaborated closely with servers and kitchen staff, using strong communication skills to manage the seating chart and optimize table turnover.

Nanny

Care.com
04.2022 - 08.2024
  • Maintained consistent full-time gigs, caring for children as young as 10 months old.
  • Retained a reputation of being orderly and prepared for various activities including school pick-up and drop-off, swim lessons, and other weekly scheduled activities.
  • Cultivated strong and authentic relationships with clients by being readily available and flexible to whatever schedule was requested of me, often seeing multiple families in a given week and working at least five days.
  • Became equip with the ability to solve problems quickly as certain situations involving children required critical thinking and imaginative solutions, such as dealing with meltdowns and arguments amongst siblings.
  • Took initiative in finding new and exciting tasks to stimulate and entertain the children I watched after.

Sales Associate

Tilly's
07.2021 - 01.2022
  • Awarded employee of the month twice for having consistently high sales rates, sustaining above a 90% success rate.
  • Excelled at interacting with customers, assisting 150 customers in a day on average.
  • Prioritized being approachable and attentive, making sure every customer was warmly greeted and offered extra service if needed in order to expand on successful sales patterns.
  • Learned how to multitask efficiently by working at the register while also answering calls, catering to customers, and keeping the store organized.
  • Assisted in training new employees, having coworkers shadow me and take note of expectations required when completing tasks.

Education

Bachelor's Degree - Marketing

University of Nevada, Reno
05.2027

College and Career Ready Diploma -

Coronado High School
Henderson, NV
06.2022

Dual Credit Courses -

Nevada State College
Henderson, NV
06-2022

Skills

  • Excellent verbal and written communication skills, often taking initiative on projects and leading others
  • Proven ability to interact with customers, ensuring their needs are met and that they leave satisfied with their experience
  • Highly organized with a strong attention to detail, making me effective at identifying and resolving issues in a fast-paced setting
  • Proficient at managing multiple tasks and priorities in order to effectively meet deadlines
  • Exceptional interpersonal skills, fostering a welcoming environment for guests and coworkers
  • Calm and composed under pressure, maintaining professionalism during peak hours and unexpected challenges

Timeline

Restaurant Hostess

Pine Ridge Tavern
05.2025 - Current

Nanny

Care.com
04.2022 - 08.2024

Sales Associate

Tilly's
07.2021 - 01.2022

Bachelor's Degree - Marketing

University of Nevada, Reno

College and Career Ready Diploma -

Coronado High School

Dual Credit Courses -

Nevada State College

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