Open To Work
Selene Gonzalez_Hernandez
Independent provider
Tempe,AZ
Summary
Compassionate Independent Provider known for high productivity and efficiency in task completion. Possess specialized skills in personalized care planning, effective communication, and emergency response management. Excel in using empathy, patience, and problem-solving to enhance client satisfaction and well-being.
Compassionate Independent Provider with history of delivering high-quality care to diverse clientele. Experience includes in-home support, personal hygiene assistance, meal preparation and medication administration. Strengths lie in empathy, clear communication, problem-solving capabilities and maintaining confidentiality. Have consistently made positive impact by improving client quality of life through personalized care plans.
Overview
13
13
years of professional experience
Work History
independent provider
state of Arizona Ddd
Phoenix
01.2013 - Current
- Provided direct support to individuals with developmental disabilities in daily activities.
- Collaborated with families and caregivers to create personalized care plans.
- Assisted in implementing behavioral strategies and interventions for clients.
- Maintained accurate documentation of client progress and service delivery.
- Attended training sessions to stay informed on best practices and regulations.
- Advocated for client needs during interdisciplinary team meetings and discussions.
- Monitored client safety and well-being in various community settings.
- Developed strong relationships with clients to foster trust and engagement.
- Maintained clean and well-organized environment for client happiness and safety.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Created detailed reports outlining project progress and results.
- Implemented safety measures to protect the well-being of clients in their homes or out in the community.
- Provided compassionate end-of-life care for terminally ill patients including administering medications as prescribed by a doctor.
- Developed positive relationships with clients while promoting independence and self-advocacy skills.
- Maintained accurate records of client information including documentation of services provided.
- Transported clients to medical appointments or recreational activities outside the home environment.
- Accompanied client to scheduled appointments and grocery shopping.
- Collaborated with other healthcare professionals to ensure high quality care was provided in accordance with established standards.
- Provided crisis intervention when needed to assist clients in resolving difficult situations or behaviors.
- Assisted with activities of daily living such as dressing, bathing, grooming, and toileting.
- Educated family members on the importance of proper care for their loved ones.
- Identified areas of improvement in processes and procedures, implementing changes as needed.
- Monitored vital signs such as blood pressure, pulse rate, temperature, respiration rate, weight gain and loss according to physician's orders.
- Identified potential risks or hazards within the client's environment and took steps to mitigate them.
- Helped individuals develop independent living skills by teaching them how to manage finances, grocery shop and cook meals at home.
- Encouraged clients to participate in social activities that promote physical health and emotional wellbeing.
- Provided direct support services including companionship, transportation, meal preparation, medication reminders, and personal hygiene assistance.
Bilingual Customer Service Representative
DHL
Tempe
04.2018 - 04.2019
- Assisted customers in English and Spanish through phone and email inquiries.
- Resolved shipping issues by coordinating with logistics and tracking teams.
- Provided product information and service options to enhance customer experience.
- Educated customers on shipping procedures and delivery timelines effectively.
- Handled complaints with empathy, ensuring customer satisfaction during interactions.
- Collaborated with team members to improve service response times and efficiency.
- Maintained accurate records of customer interactions for quality assurance purposes.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
Mail Carrier
United States Post Office
Scottdale
07.2014 - 11.2017
- Delivered mail to residential and business addresses daily.
- Sorted and organized mail efficiently for delivery routes.
- Operated delivery vehicle following safety protocols consistently.
- Maintained accurate records of deliveries and undeliverables.
- Collaborated with team members to optimize delivery schedules.
- Handled packages, ensuring proper care during transportation.
- Followed postal regulations and procedures diligently for compliance.
- Provided friendly customer service at all times while delivering mail.
- Assisted other carriers with their routes as needed during peak periods.
- Verified accuracy of addresses before delivering packages.
- Sorted mail to be delivered according to route and customer address.
Education
Pinnacle High School
Tempe, azAssociate of Applied Science - Kinesiology
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- Client advocacy
- Behavioral interventions
- Care planning
- Safety management
- Crisis intervention
- Client relationship management
- Independent living skills
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteSalary Range
$18/hr - $1000/hrTimeline
Bilingual Customer Service Representative
DHL
04.2018 - 04.2019
Mail Carrier
United States Post Office
07.2014 - 11.2017
independent provider
state of Arizona Ddd
01.2013 - Current
Pinnacle High School
Associate of Applied Science - Kinesiology
Maricopa Community Colleges, Glendale Community College