Selene Loera
Caldwell,ID
Summary
Dynamic General Manager with a proven track record at Arby's Restaurant, excelling in operations management and team leadership. Successfully boosted revenue through strategic initiatives and enhanced customer loyalty. Skilled in problem resolution and staff management, fostering a high-performance culture while optimizing development processes for new products.
Overview
3
3
years of professional experience
Work History
General Manager
Arbys Resturant
Nampa, ID
03.2025 - 04.2025
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
Arby's Restaurant
Nampa, ID
03.2022 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
Shift Manager
Arbys Resturant
Nampa, ID
11.2021 - 02.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Vallivue High School
Caldwell, ID05.2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Staff management
Languages
Spanish
Full Professional
Timeline
General Manager
Arbys Resturant
03.2025 - 04.2025
Assistant Manager
Arby's Restaurant
03.2022 - 03.2025
Shift Manager
Arbys Resturant
11.2021 - 02.2022
High School Diploma -
Vallivue High School