Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Selene santos

Dallas,TX

Summary

Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.

Overview

11
11
years of professional experience

Work History

Operations Coordinator

Swissport USA
12.2016 - Current


  • Coordination of data and customer contact to support the operations and scheduling to achieve maximum efficiency
  • Produce daily KPI reports and conduct daily briefing with station management team.
  • Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance.
  • Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
  • Be first point of contact for all Customer Airlines and departmental representatives.

Ticket Counter Agent

Sun Country Airlines - DFW
12.2014 - 12.2016
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints, enhancing service satisfaction.
  • Maintained product knowledge to assist customers with informed purchasing decisions.
  • Collaborated with team members to optimize workflow and improve service delivery.

Education

High School Diploma -

A+ Academy
Dallas, TX
06-2014

Skills

  • Scheduling management
  • Customer invoicing
  • Payroll administration
  • Scheduling coordination
  • Customer relations
  • Collaborative team member
  • Effective multitasking
  • Effective communication style

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Operations Coordinator

Swissport USA
12.2016 - Current

Ticket Counter Agent

Sun Country Airlines - DFW
12.2014 - 12.2016

High School Diploma -

A+ Academy

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