Overview
Work History
Education
Skills
Languages
Timeline
Generic

Selenny Paez

NEWYORK,NY

Overview

2
2
Languages
3
3
years of professional experience

Work History

Customer Service Representative

PLS Check Cashing
Corona, NY
06.2023 - 08.2026
  • Implemented process improvements that enhanced transaction speed and customer satisfaction.
  • Conducted routine audits of cash drawers to maintain accuracy and accountability.
  • Collaborated with team members to streamline workflows and improve overall efficiency.
  • Addressed customer complaints effectively, fostering positive relationships and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Liceo Tecnico Luis Ernesto Gomez Uribe
Jarabacoa, La Vega, Dominican Republic.
06.2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

PLS Check Cashing
06.2023 - 08.2026

High School Diploma -

Liceo Tecnico Luis Ernesto Gomez Uribe
Selenny Paez