Google Buisness Suite
Selestio McCormick
Magna,UT
Summary
Dynamic professional with a strong background in leadership and customer service, notably as General Manager at Parnassus Solutions. Proven ability to enhance operational efficiency and foster team loyalty. Skilled in adaptive problem-solving and observant in high-pressure situations, consistently delivering effective solutions while managing complex challenges. In every career I’ve taken on I have over achieved taking each company and raising efficiency, and service each time without a sign of stopping with numerous employee awards given to prove my tenacity in the pursuit of excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
04.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
General Manager
Parnassus Solutions
01.2022 - 02.2024
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Formulated policies and procedures to streamline operations.
Lead Agent
Concentrix
08.2018 - 07.2020
- Addressed and defused heightened customer issues promptly through telephone engagement.
- Conducted training sessions for agents to manage customer interactions effectively.
- Developed efficient templates enhancing software usability for agents.
- Managed intricate cases requiring focused intervention from specific departments or direct client engagement.
GMIT
Domino's Pizza
11.2014 - 08.2018
- Led store operations while serving as General Manager in Training.
- Managed weekly food orders for the store.
- Completed daily store inventory.
- Assigned responsibilities to assistant managers, drivers, and CSR’s.
- Managed monetary deposits, inventory control, staffing operations, and schedule planning.
- Developed training programs tailored to specific roles.
Computer Repair Technician
BitRemedy
08.2016 - 02.2017
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans.
- Refurbished used computers and technological equipment, saving companies money.
Education
Associates In Computer Science - Computer And Information Sciences
Salt Lake Community College
Salt Lake City, UTSkills
- Customer Service
- Leadership & Management
- Adaptive knowledge
- Observant
Accomplishments
- Creating a new system for call center agents to type information into forms and the forms are customizable depending on any clients needs.
- Created full training software with modules from a custom CRM model to allow training for numerous subjects.
- Can micro-weld chips to motherboards.
- Created a fleet of affordable yet effective desktops for a few T-Mobile Stores.
- Was a part of the first group to be used in Domino’s “Golden Eagle” accelerated General Manager program.
- Currently a Field Training Officer (FTO) from expert knowledge in my site and ability to train other officers.
Certification
- TestOut PC Pro - ComTia A+
- Security Officer License
Software
Microsoft Office
Outlook
OS Windows 11 Pro/Home
OS Linux - Ubuntu
OS Android
Heliaus
Timeline
Security Officer
Allied Universal Security Services
04.2024 - Current
General Manager
Parnassus Solutions
01.2022 - 02.2024
Lead Agent
Concentrix
08.2018 - 07.2020
Computer Repair Technician
BitRemedy
08.2016 - 02.2017
GMIT
Domino's Pizza
11.2014 - 08.2018
Associates In Computer Science - Computer And Information Sciences
Salt Lake Community College
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