Dynamic professional with extensive experience in oral surgery assistance and administrative operations. Expertise in staff training and patient education enhances operational efficiency and fosters a positive clinical environment. Strong organizational abilities support effective scheduling and multitasking in fast paced settings.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Norton Healthcare
Louisville
01.2025 - 05.2026
Coordinated with healthcare providers to enhance appointment availability and minimize scheduling conflicts.
Managed client communications to confirm and reschedule appointments, improving patient satisfaction and adherence to schedules.
Scheduled patient appointments using electronic health record systems.
Facilitated insurance verification and registration for patients, ensuring smooth and efficient onboarding.
Assisted clients in understanding services offered and appointment procedures.
Provided administrative support by preparing necessary paperwork for client visits.
Patient Care Coordinator
Kentucky Oral Surgery
01.2024 - 03.2025
Scheduled appointments and coordinated treatment plans for multiple providers.
Coordinated communication with dental assistants, hygienists, and doctors to ensure smooth office flow.
Greeted and checked in patients, fostering a welcoming and efficient experience.
Trained new front-desk staff on scheduling software and office procedures, enhancing service consistency and quality.
Oral Surgeon Assistant
Bluegrass Oral and Maxillofacial
Lexington-Fayette
01.2023 - 12.2023
Assisted oral surgeon with extractions, implants, and bone grafts, contributing to successful patient outcomes.
Monitored patients during and after surgery, ensuring comfort and safety for optimal recovery.
Provided clear post-operative instructions and patient education.
Prepared and sterilized instruments and surgical suites according to OSHA and CDC standards.
Managed surgical inventory and prepared supplies for procedures, supporting efficient workflow in the surgical suite.
Took and processed dental X-rays and maintained detailed patient charts.
Assisted front office staff with scheduling and treatment coordination.
Dental Assistant
Mortensons Dental
01.2021 - 02.2022
Prepared patients, sterilized instruments, and documented treatment information to ensure smooth dental procedures.
Maintained accurate patient records and updated data into practice management software.
Managed phone reception, scheduled appointments, and organized office paperwork for efficient practice operations.
Facilitated front office tasks, including filing, scanning, and copying documents to maintain organized records.
Office & Operations Manager
T and J Janitorial Services
Louisville
06.2017 - 01.2025
Managed administrative functions to streamline client communications, invoicing, scheduling, and data entry.
Trained and supervised staff to deliver high-quality customer service.
Prepare and maintain contracts, service records, and digital files.
Operate office equipment including fax machines, copiers, and scanners.