RASHIDA BROWN
Tulsa,OK
Summary
Customer support professional supporting patients and customers through scheduling, billing, troubleshooting, and follow-up. Brings strong communication, CRM documentation, and appointment coordination experience, with a history of managing fast-paced inquiries and helping improve service accuracy and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Scheduling Coordinator
RadNet
Tulsa, Oklahoma
03.2026 - Current
- Scheduled outpatient imaging appointments using RadNet patient scheduling systems.
- Coordinated patient calls for exam preparation, rescheduling, and appointment reminders to ensure smooth patient experience.
- Responded promptly to customer inquiries about availability and schedule changes, enhancing patient satisfaction.
Premier Service Agent
AT&T
Tulsa, OK
09.2007 - 08.2025
- Addressed premier customer billing and service inquiries for AT&T accounts, enhancing customer satisfaction.
- Assisted customers with device setup, features, and troubleshooting steps, improving overall user experience.
- Documented customer interactions, inquiries, and resolutions in CRM software, ensuring comprehensive records for future reference.
Mental Health Technician
Volunteers of America
Tulsa, OK
04.2008 - 08.2010
- Facilitated crisis intervention and de-escalation during behavioral episodes to promote safety and stability.
- Monitored and documented patients' behavior and vital signs, ensuring accurate and timely record-keeping
- Provided comprehensive daily mental health and behavioral support to Volunteers of America clients.
- Coordinated daily routines, hygiene, and meal schedules to enhance clients' well-being and structure.
Education
High school diploma or GED -
Thomas Edison Preparatory High School
Tulsa, OK05-1996
Skills
- Appointment scheduling
- Patient coordination
- Scheduling software
- CRM software proficiency
- Customer communication
- Administrative support
- Time management skills
- Problem-solving ability
Timeline
Scheduling Coordinator
RadNet
03.2026 - Current
Mental Health Technician
Volunteers of America
04.2008 - 08.2010
Premier Service Agent
AT&T
09.2007 - 08.2025
High school diploma or GED -
Thomas Edison Preparatory High School