SELINA DURAN
San Diego,CA
Summary
To obtain a position as a Patient Representative or Surgical Scheduler in an office where I may utilize my skills, experience, and training to help increase productivity, encourage office growth, and deliver exceptional patient care.
Overview
9
9
years of professional experience
Work History
Surgical Scheduler/Care Coordinator
Ortho 1 Medical Group
06.2025 - Current
- Submit Authorizations for Referrals and Surgeries
- POS collections
- Referrals and Authorizations
- 3 Provider schedules
- Scheduling surgical procedure
- Scheduling-multiple providers
- Call Center-high call volume for multiple departments with primary and specialty calls
- Verified insurance information, collected payments, and scheduled appointments.
- Provided customer service by answering patient questions and addressing concerns.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing,
- Managed patient scheduling and follow-up communications for optimal care delivery.
- Coordinated care plans across multidisciplinary teams to enhance patient outcomes.
- Streamlined referral processes to reduce wait times and enhance service efficiency.
PATIENT SERVICE REPRESENTATIVE
SCRIPPS
12.2019 - 12.2025
- Check in-Registration, Insurance verification
- POS collections
- Referrals and Authorizations
- 3 Provider schedules
- Scheduling surgical procedure
- Scheduling-multiple providers
- Call Center-high call volume for multiple departments with primary and specialty calls
- Floated to each department to cover when someone would call out
- EPIC
- Verified insurance information, collected payments, and scheduled appointments.
- Provided customer service by answering patient questions and addressing concerns.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
CALL CENTER SPECIALIST
UCSD
02.2025 - 06.2025
- Referrals and Authorizations
- 12 Doctor schedule
- Scheduling multiple providers
- Call Center-high call volume for multiple departments with primary and specialty calls
- EPIC
- Verified insurance information
- Provided customer service by answering patient questions and addressing concerns.
- Processed referrals
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Gastroenterology
- LAID OFF
REGISTERED DENTAL ASSISTANT/FRONT DESK
VISTA PERIODONTICS
10.2017 - 12.2019
- All back-office duties including surgical procedures
- Patient Charting
- Ordering all supplies for the office
- Kept the office to OSHA standards
- Insurance
- Treatment planning
- Deposits for the office
Education
DENTAL ASSISTANT -
GROSSMONT | KAPLAN COLLEGE
Health Science in Healthcare
Grossmont College
El Cajon, CAMedical Billing in Healthcare
Devry
San DiegoSkills
- Knowledge of HMO and PPO insurance and Workcomp
- Calendar management
- Follow-up procedures
- Office administration
- Checking in patients
- Copay collecting
- Patient coordination
- EPIC
- Referrals and authorizations
- Insurance Verification
- Call Center/multiple departments
- Registration and Scheduling
- Appointment Scheduling
- Office Administration
- Customer Service
- Can work in a high paced environment
- HIPAA compliance
- Insurance authorizations
- Compliant with HIPPA
- Financial responsibility
Timeline
Surgical Scheduler/Care Coordinator
Ortho 1 Medical Group
06.2025 - Current
CALL CENTER SPECIALIST
UCSD
02.2025 - 06.2025
PATIENT SERVICE REPRESENTATIVE
SCRIPPS
12.2019 - 12.2025
REGISTERED DENTAL ASSISTANT/FRONT DESK
VISTA PERIODONTICS
10.2017 - 12.2019
Medical Billing in Healthcare
Devry
Health Science in Healthcare
Grossmont College
DENTAL ASSISTANT -
GROSSMONT | KAPLAN COLLEGE