Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Law Clerk
Lytal, Reiter, Smith, Ivey & Fronrath
Florida
02.2024 - Current
Conducted legal research and analysis to support case preparation and client representation.
Assisted attorneys in trial preparation, Reviewed case files to identify relevant information and summarize findings for attorney review.
Receptionist
Dental Art P.A
West Palm Beach, FL
01.2020 - 12.2023
Managed front desk operations, greeting and checking in patients, and coordinating their appointments.
Handled insurance verification, claim submissions, and billing inquiries
Scheduled and confirmed appointments for patients. Developed and maintained patient records, ensuring accuracy and compliance with privacy regulations.
Customer Service Representative
Concentrix
Bogota, Colombia, South America
08.2017 - 01.2020
Assisted customers with account inquiries, transaction history, and account management through inbound and outbound calls.
Resolved billing discrepancies and processed financial transactions accurately and efficiently.
Recognized for consistently meeting and exceeding monthly performance targets, including call volume and resolution times.
Education
High School Diploma -
High School, Heisenberg
Bogota, Colombia
07.2014
Skills
100% English Spanish management in listening, speaking, reading, writing and grammar
Responsible person, fulfilling my obligations, accuracy in my projects, collaborator
Accounting and Finance Analyst at Gesnext - Avenida de Bruselas 20, TIWS II SLAccounting and Finance Analyst at Gesnext - Avenida de Bruselas 20, TIWS II SL