Selina Gutierrez
El Paso
Summary
Dedicated Direct Support Professional with a proven track record at Health and Human Services Commission, enhancing client independence through individualized care plans and compassionate support. Skilled in crisis management and effective communication, I foster positive relationships while advocating for clients' rights, ensuring their dignity and well-being in all interactions.
Diligent with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Well-rounded Personal Care Aide with 3 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and maintenance. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Health and Human Services Commission
07.2022 - 07.2025
- Assisted individuals with daily living activities, fostering independence and personal growth.
- Supported implementation of individualized care plans, ensuring tailored assistance for each client.
- Monitored and documented client progress, contributing to effective communication among team members.
- Facilitated social and recreational activities, enhancing community engagement for clients.
- Participated in training sessions to enhance skills in client care and support methodologies.
- Adapted to diverse client needs, demonstrating flexibility in support strategies and approaches.
- Implemented safety protocols and procedures, maintaining a secure environment for all clients.
- Collaborated with healthcare professionals to address clients' physical and emotional needs.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Transported clients to medical and dental appointments to provide support.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
Service Representative
Conduent Business Services
04.2021 - 02.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed service requests accurately, ensuring timely resolution to enhance customer satisfaction.
- Collaborated with team members to streamline service processes, improving operational efficiency.
- Maintained comprehensive knowledge of products and services to provide informed assistance to clients.
- Documented customer interactions in CRM systems, ensuring accurate records for future reference.
- Monitored service performance metrics, identifying areas for improvement and implementing corrective actions.
- Developed positive relationships with customers, fostering loyalty and repeat business through exceptional support.
- Assisted in training new staff on procedures and best practices for customer service excellence.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 20 customers each day.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Accepted payments and updated accounts with latest information.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
Education
Canutillo High School
6675 S Desert Blvd, El Paso, TX 7993206-2019
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Client documentation
- Behavioral management
- Compassionate caregiving
- Decision-making support
- Health and safety requirements
- Direct patient care
- Patient care
- Disability awareness
- Client transportation
- ADL support
- Goal setting
- Team collaboration
- Social skills development
- Recreational activities
- Crisis management
- Progress documentation
- Individualized support planning
- Patient assessments
- Medical records management
- Safety monitoring
- Care plan management
- Nutrition support
- Clinical quality program standards
- Problem-solving
- Multitasking and organization
- Daily living support
- Empathy and patience
- HIPAA compliance
- Adaptability and flexibility
- Verbal and written communication
- Case documentation
- Conflict resolution
- Life skills training
Certification
- Certified CPR
- DCA - Direct Care Aide
- CPCT/A - Patient Care Technician/Assistant
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional
Health and Human Services Commission
07.2022 - 07.2025
Service Representative
Conduent Business Services
04.2021 - 02.2022
Canutillo High School
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