Selina Klingensmith
Kittanning,PA
Summary
With over a decade of experience in customer-facing roles, including a notable tenure at Fox's Pizza, I excel in retail merchandising and providing exceptional customer service. My expertise in cash handling and commitment to food safety have significantly increased repeat business, showcasing my ability to enhance customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Cook/Cashier
Fox's Pizza
Numine, PA
09.2015 - 01.2018
- Increased repeat business by accurately preparing numerous orders during busy periods.
- Maintained food safety and sanitation standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Adjusted recipes based on ingredient availability or customer request.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
Cashier/Baker
Dimaio's Market
Numine, PA
02.2018 - 10.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Retail Merchandiser
Klingensmith's Drug Stores
Numine, PA
07.2023 - Current
- Received new stock and input values into computer system.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
- Enhanced store sales through effective product placement and targeted promotions.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Checked product levels and recommended new purchases.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Greeted store customers and discussed needs.
- Kept work areas neat, clean and free from debris.
- Updated merchandise pricing to match new values and special promotional rates.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted customers and directed to requested products.
Education
High School Diploma -
West Shamokin JSHS
Numine, PA06.2016
Skills
-retail merchandising
-cashier experience
-10 years lottery experience
-customer service
-complying with rules/regulations
-placing over the counter orders
Timeline
Retail Merchandiser
Klingensmith's Drug Stores
07.2023 - Current
Cashier/Baker
Dimaio's Market
02.2018 - 10.2023
Cook/Cashier
Fox's Pizza
09.2015 - 01.2018
High School Diploma -
West Shamokin JSHS