Selina Mora
Hoffman Estates,IL
Summary
Experienced counselor equipped to support individuals overcoming substance use challenges. Strong background in therapeutic techniques, crisis intervention, and individualized treatment planning. Known for collaborative approach, adaptability, and achieving positive outcomes. Skilled in communication, empathy, and maintaining confidentiality.
Overview
11
11
years of professional experience
Work History
Substance Abuse Counselor
Youth Outreach Services
03.2023 - 02.2025
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Interviewed clients, reviewed records, and conferred with other professionals to evaluate individuals mental and physical condition and to determine suitability for participation in specific programs.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Recovery counselor
Trilogy
07.2021 - 03.2023
- Access clients personal, medical, emotional, social environmental situations throughout home or visits at office
- Recognize and act on opportunities to move client to appropriate level of care; provide referrals to additional services as indicated
- Implemented evidence-based approaches in counseling sessions to maximize positive outcomes for recovering individuals.
- Managed caseloads efficiently while maintaining high quality of care, prioritizing critical cases when necessary.
Operator
Emergency24
04.2021 - 12.2021
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Inform when alarm may not be working properly, low battery, receiving signals
- Assisted in development of predictive maintenance schedule, reducing unexpected machinery failures.
Barista
Starbucks
11.2020 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Surveillance Agent
O’Brien and Associates
06.2020 - 03.2021
- Operated surveillance cameras, monitors, and other equipment
- Reported all violations and suspicion behavior in writing /verbally
- Mastered complex surveillance software systems quickly, allowing for swift navigation between camera feeds when needed.
Associate
Target
09.2019 - 11.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Family & youth program
Church of The Holy Spirit
06.2017 - 01.2020
- Made plans and activities for families to work together and create a stronger bond
- Schedule times to meet with youths individually to talk about their feelings
- Kept paper work organized and put in new meeting times and notified the families
- Worked effectively in fast-paced environments.
Barista
Contry Donuts Inc
02.2014 - 11.2016
- Prepared and served hot an cold beverages, espresso drinks, and food items
- Greeted guests with pleasant smile and superior costumer service
- Maintained highest standards of conduct and service to support company reputation
Education
Bachelors/ Psychology - Criminal Justice
Roosevelt University
Chicago, IL05.2021
Associates - Art & Science
Harper College
Palatine, IL05.2019
Skills
- Document Management
- Bilingual
- Microsoft
- IM CANS
- Case management
- Client confidentiality
Timeline
Substance Abuse Counselor
Youth Outreach Services
03.2023 - 02.2025
Recovery counselor
Trilogy
07.2021 - 03.2023
Operator
Emergency24
04.2021 - 12.2021
Barista
Starbucks
11.2020 - 06.2022
Surveillance Agent
O’Brien and Associates
06.2020 - 03.2021
Associate
Target
09.2019 - 11.2020
Family & youth program
Church of The Holy Spirit
06.2017 - 01.2020
Barista
Contry Donuts Inc
02.2014 - 11.2016
Bachelors/ Psychology - Criminal Justice
Roosevelt University
Associates - Art & Science
Harper College
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