Selina Mora
Hoffman Estates,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Sales Associate
Gap
Schaumburg, Illinois
11.2015 - 01.2016
- Maintained visual merchandising standards to enhance store appeal.
- Processed transactions efficiently at the point of sale system.
- Restocked merchandise to ensure a well-organized shopping experience.
- Assisted customers with product selection, sizing and styling.
Sales Associate
Victoria's Secret & PINK
Schaumburg, Illinois
01.2016 - 05.2017
- Guided customers in selecting products tailored to their preferences, enhancing satisfaction.
- Worked with team members to meet and exceed daily sales goals, contributing to overall store performance.
- Processed transactions efficiently at the point of sale system.
- Restocked merchandise to ensure a well-organized shopping experience.
Food Service Worker
Five Guys
Schaumburg, Illinois
08.2016 - 01.2017
- Ensured cleanliness and organization of dining area and kitchen to enhance customer experience.
- Provided friendly customer service while efficiently taking orders and addressing inquiries to foster positive dining atmosphere.
- Monitored and enforced food safety practices to uphold health regulations and maintain quality standards.
- Operated cash register to process cash, check, and credit card transactions.
Sales Associate
Target
Schaumburg, Illinois
11.2017 - 02.2020
- Guided customers in selecting products that matched their preferences, enhancing satisfaction.
- Restocked merchandise to ensure a well-organized shopping experience.
- Educated customers on product features, enabling informed purchasing decisions.
- Supported customers in locating specific products and addressing inquiries, improving shopping experience.
Barista
Starbucks
Elgin, Illinois
02.2020 - 03.2022
- Ensured cleanliness and organization of workspace and equipment for optimal service environment.
- Handled morning rush of customers daily with efficient, calm customer service.
- Prepared a variety of espresso-based beverages for customers.
- Greeted customers and took orders for coffee drinks, food items, and other beverages, enhancing customer experience.
Counselor
Youth Outreach
Warrenville, Illinois
03.2022 - 01.2025
- Guided and supported youth in overcoming personal challenges, fostering resilience and self-efficacy.
- Conducted individual counseling sessions tailored to specific needs, promoting personal growth and coping strategies.
- Collaborated with community organizations to enhance resource availability.
- Developed and implemented intervention strategies for at-risk youth.
- Maintained comprehensive records of client interactions and progress to monitor development and inform future interventions.
Intake Counselor
Leyden Family Service & Mental Health Center
Hoffman Estates, Illinois
03.2025 - Current
- Conducted intake assessments to identify client needs and establish eligibility for services.
- Facilitated crisis intervention sessions to support clients in immediate distress.
- Coordinated referrals to community resources and support networks to connect clients with appropriate support.
- Developed personalized treatment plans with multidisciplinary teams to address individual client needs.
Education
Bachelor of Arts - Criminal Justice
Roosevelt University
Chicago, IL05-2021
Skills
- Point of sale operations
- Customer service
- Customer assistance
- Visual merchandising
- Problem solving
- Effective communication
- Fast-paced environment
- Positive energy
Timeline
Intake Counselor
Leyden Family Service & Mental Health Center
03.2025 - Current
Counselor
Youth Outreach
03.2022 - 01.2025
Barista
Starbucks
02.2020 - 03.2022
Sales Associate
Target
11.2017 - 02.2020
Food Service Worker
Five Guys
08.2016 - 01.2017
Sales Associate
Victoria's Secret & PINK
01.2016 - 05.2017
Sales Associate
Gap
11.2015 - 01.2016
Bachelor of Arts - Criminal Justice
Roosevelt University