Summary
Overview
Work History
Education
Skills
Timeline
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Selina Rodriguez

Fond Du Lac,WI

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Overview

3
3
years of professional experience

Work History

Universal Banker 11

Fox Valley Savings Bank
01.2022 - Current
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Streamlined account opening processes for increased efficiency in new customer onboarding.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained friendly and professional customer interactions.

Teller

Fox Valley Savings Bank
01.2022 - Current
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Sales Associate

Cricket Wireless
02.2021 - 01.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High School Diploma -

Lyford High School
Lyford, TX
05.2012

Skills

  • Financial Product Knowledge
  • Payment Processing
  • Customer Needs Assessment
  • Cash handling proficiency
  • Fraud detection
  • Relationship building
  • Team collaboration
  • Customer Service
  • Dual Control Vaults
  • Cross-Selling and Partner Referrals
  • Due Diligence
  • Teller Experience

Timeline

Universal Banker 11

Fox Valley Savings Bank
01.2022 - Current

Teller

Fox Valley Savings Bank
01.2022 - Current

Sales Associate

Cricket Wireless
02.2021 - 01.2022

High School Diploma -

Lyford High School

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Selina Rodriguez