SELINA THAO
Brooklyn Park,MN
Summary
An adept and committed professional with extensive work experience in financial crime-related domains. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Investigator promoting exemplary talents in reviewing accounts and identifying issues.
Overview
4
4
years of professional experience
Work History
Fraud Investigator
U.S. Bank Headquarters
11.2022 - Current
- Identify, analyze, and prevent fraudulent activities within organization or financial institution.
- Safeguard organization's assets and reputation by uncovering instances of fraud, financial mismanagement, or other illicit activities through data analysis in compliance to relevant laws, regulations, and ethical standards.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Maintained high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
Anti-Money Laundering Investigator
U.S. Bank Headquarters
03.2022 - 11.2022
- Examine customer transactions and complete timely documentation, including the preparation of Suspicious Activity Reports (SARs), for submission to the Financial Crimes Enforcement Network (FinCEN).
- Demonstrate proficiency in Bank Secrecy Act, Anti-Money Laundering initiatives, USA PATRIOT Act, and OFAC regulations during analysis and reporting process.
- Reduced risk exposure by implementing robust anti-money laundering policies and procedures.
- Collaborated with law enforcement agencies for effective information sharing and case resolution.
Senior Disputes Specialist
Target Headquarters
08.2019 - 03.2022
- Investigate complex debit card and credit card transaction disputes processed through Target and TD Bank to resolve transactions in a timely manner by personally collaborating with merchants, cardholders and all available resources in order to uphold MasterCard and Target regulations and compliance with 98% success rate
- Audit cardholder financial activity and manage internal accounts for quality and accurate reporting to the National Credit Bureau and Third Party Banks to increase customer loyalty and provide unrivaled customer assistance to drive sales within Target and increase economic circulation through usage of the Target MasterCard.
- Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.
- Collaborated with cross-functional teams for successful resolution of complex dispute scenarios.
Education
Bachelor of Arts - English Literature and Education
University of Minnesota - Twin Cities
Minneapolis, MN05.2019
Associate of Arts - General Studies
North Hennepin Community College
Minneapolis, MN05.2017
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Sharepoint
- Microsoft Onedrive
- Microsoft Powerpoint
- Evidence Gathering
- Legal Research
- Data Analysis
Languages
English
Hmong
Timeline
Fraud Investigator
U.S. Bank Headquarters
11.2022 - Current
Anti-Money Laundering Investigator
U.S. Bank Headquarters
03.2022 - 11.2022
Senior Disputes Specialist
Target Headquarters
08.2019 - 03.2022
Bachelor of Arts - English Literature and Education
University of Minnesota - Twin Cities
Associate of Arts - General Studies
North Hennepin Community College
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