Selina Thompson
Largo,MD
Summary
Dedicated customer service representative with expertise in problem resolution and relationship building. Proven track record in enhancing client satisfaction and loyalty through effective communication and active listening.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
GOSCHEN ANGELS HOME CARE LLC
01.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted clients with care plan adjustments, ensuring satisfaction and adherence to individual needs.
- Coordinated scheduling of caregivers, optimizing resource allocation for client visits.
- Maintained accurate records of client interactions and care services provided in database systems.
- Trained new staff on customer service protocols and company policies to enhance team performance.
Customer Service Representative
TRLIANT LLC
12.2018 - 01.2023
- Implemented feedback mechanisms to identify areas for service improvement and client engagement.
- Collaborated with healthcare professionals to provide comprehensive support for clients' well-being.
- Developed training materials focused on enhancing customer service skills among team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Business
Wilmington University
New Castle, DE05-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Attained the highest number of new credit accounts opened within a one-month timeframe.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Languages
English
Full Professional
Timeline
Customer Service Representative
GOSCHEN ANGELS HOME CARE LLC
01.2023 - Current
Customer Service Representative
TRLIANT LLC
12.2018 - 01.2023
Bachelor of Science - Business
Wilmington University