Selma Hasic
Bowling Green,KY
Summary
Over 13 years of experience of professional property management. Very detail oriented organized individual who enjoys leading a team and enhancing individual staff growth potential.
Overview
15
15
years of professional experience
Work History
Community Manager
Chandler Residential
02.2024 - Current
- Manage the day-to-day operations of the residential community to ensure a safe, clean, and well-maintained environment.
- Provide excellent customer service and maintain positive relationships with residents, owners, vendors, and staff.
- Respond promptly and professionally to resident inquiries, concerns, complaints, and service requests.
- Coordinate and oversee maintenance, repairs, inspections, and preventative maintenance activities.
- Communicate with vendors and contractors to schedule services, monitor work, and ensure quality and timely completion.
- Conduct regular property inspections and follow up on maintenance, safety, and compliance issues.
- Enforce community policies, rules, regulations, and lease requirements consistently and professionally.
- Manage resident move-ins, move-outs, transfers, and related documentation.
- Maintain accurate resident records, files, work orders, notices, and other property documentation.
- Assist with rent collection, delinquency follow-up, and account-related resident communications.
- Prepare and distribute community notices, newsletters, announcements, and other resident communications.
- Address resident disputes and work toward fair and professional resolutions.
- Monitor property appearance, curb appeal, landscaping, cleanliness, and common-area conditions.
- Coordinate emergency response and communicate with appropriate vendors, management, and residents when urgent issues arise.
- Assist with budgeting, expense tracking, purchasing, and monitoring property operating costs.
- Review invoices and vendor charges for accuracy and proper completion of services.
- Ensure compliance with company policies, fair housing requirements, local regulations, and applicable property-management standards.
- Maintain confidentiality of resident, financial, and company information.
- Build a positive sense of community through resident events, activities, and engagement initiatives.
- Prepare reports and provide management with updates regarding property operations, resident concerns, maintenance, and outstanding issues.
- Work collaboratively with regional management, leasing, maintenance, accounting, and other departments to achieve property goals.
- Maintain a professional presence and represent the property and management company positively at all times.
Regional Manager
Land and Company
08.2018 - Current
- As a Regional Manager I manage over 48 employees, 5 properties and more than 3500 units. I provide overall direction and supervision of day-to-day property management with oversight responsibility for management of the properties within a designated portfolio. Doing regular visits of each property and ensure the high standards are maintained. Reviewing vacancy and delinquency numbers, budget variances, staffing needs, upcoming inspections, and other data, as needed. Making sure the employees are fully trained. Keeping track of employee’s time cards and attendance. Ensure that revenues are maximized. Monitor and control all the expenses. Submitting payroll to HR.
Property Manager
Land and Company
10.2016 - 08.2018
- I was assisting the Regional Manager, doing payroll, training new staff. I would still oversee leasing, maintenance team, accounting and business department. Kept track of employees weekly hours and attendance.
Assistant Property Manager
Land and Company
07.2015 - 09.2016
- I managed over 1200 units and 27 employees. Addressing residents complains and concerns. Processing Statement Depositing. Inspecting property and coordinating maintenance activities. Maintaining and organizing tenants’ files. Updating monthly budgets and adjusting budgets. Assisted in rent collection. Took residents to court and prepared court documents. Stayed on top of delinquency and occupancy.
Business Coordinator
Land and Company
02.2015 - 07.2015
- I got promoted to a Business Coordinator- My job duties were to renew residents’ leases. Call resident for their expired rental insurance. Sending out small balance letters. Processing renewal letters and making sure to send them to residents 90 days before their leases expire. Coordinate Resident Annual Events. Preparing office meetings. Ordering office supplies.
Leasing Consultant
Land and Company
10.2014 - 02.2015
- I greeted customers. Assisted residents with their needs and wants. Processed applications. Explained leases and lease terms. Advertised apartments and apartment amenities and features. Scheduled appointments for showings. Rented available units.
Registered Nurse
Spectrum Health
01.2012 - 01.2014
- Assessing and observing patients, preparing patience for exams and procedures, checking in and out patients. Operating and monitoring medical equipment. Going over past and current medical history with patients. Assisting doctors as needed in operational rooms. Drawing blood urine samples. Performing EKG’s. Reporting changes in patience medical condition. Giving patients proper medication at given times.
Education
Bachelor's degree - science and arts
Davenport University
01.2011
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East Kentwood High School
01.2008
Skills
- Achieving the highest NOI
- Keeping occupancy percentage at 98%
- Reviewing budgets and financials
- Staff training
- Yardi Software
Personal Information
Title: REGIONAL MANAGER
AWARDS RECEIVED
Manager of the year - 2016, Manager of the year - 2017, Manager of the year - 2018, Manager of the year - 2019, Manager of the year - 2021
Timeline
Community Manager
Chandler Residential
02.2024 - Current
Regional Manager
Land and Company
08.2018 - Current
Property Manager
Land and Company
10.2016 - 08.2018
Assistant Property Manager
Land and Company
07.2015 - 09.2016
Business Coordinator
Land and Company
02.2015 - 07.2015
Leasing Consultant
Land and Company
10.2014 - 02.2015
Registered Nurse
Spectrum Health
01.2012 - 01.2014
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East Kentwood High School
Bachelor's degree - science and arts
Davenport University