Selma Lavali-Greenidge
Summary
Dedicated professional with substantial experience in banking and finance. History of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Personal Banker
Citibank, NA
11.2018 - Current
- Utilize strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Strengthened internal controls, resulting in a marked reduction in instances of fraud and other forms of financial malfeasance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Observed, coached and developed bankers in support of reaching performance objectives.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Head Teller
Citibank, NA
11.2013 - 10.2018
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Created a teller schedule to keep weekly and weekend shifts properly staffed.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
Assistant Manager
Payless ShoeSource Inc.
06.2009 - 10.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responding to customer concerns, working with managers to significantly raise customer satisfaction ratings.
Education
Bachelor of Arts - Sociology
State University of New York College At Old Westbury
Old Westbury, NY01.2014
Associate of Arts - Liberal Arts And General Studies
State University of New York College of Agriculture And Technology At Cobleskill
Cobleskill, NY01.2012
Skills
- Customer service
- Branch operations
- Punctual
- Excellent organizational skills
- Relationship building
- Excellent multi-tasking ability
- Adapts well to environment changes
- Strategic sales knowledge
- Notary services
- Strong work ethic
- Professional telephone etiquette
- Analytical and critical thinker
- Effective communication
- Administrative support
References
- Jeames Castillo (646) 527-4502
- Sarah Moriba, (646) 539-8685
Timeline
Personal Banker
Citibank, NA
11.2018 - Current
Head Teller
Citibank, NA
11.2013 - 10.2018
Assistant Manager
Payless ShoeSource Inc.
06.2009 - 10.2013
Bachelor of Arts - Sociology
State University of New York College At Old Westbury
Associate of Arts - Liberal Arts And General Studies
State University of New York College of Agriculture And Technology At Cobleskill
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