Selma Rahmanoska
Hopewell Junction,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
Manhattan, NY
11.2024 - Current
- Delivered mail efficiently to assigned routes, ensuring timely service to all customers.
- Sorted and organized incoming mail using automated systems for optimal route planning.
- Interacted with customers to address inquiries, enhancing overall satisfaction and service quality.
- Maintained accurate records of deliveries and undeliverable items to improve operational efficiency.
- Followed safety protocols while navigating various terrains in diverse weather conditions.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Receptionist
Dumont Rehabilitation and Nursing Home Center
Pelham, NY
06.2023 - 10.2023
- Managed front desk operations, greeting visitors and providing exceptional customer service.
- Coordinated appointment scheduling and maintained accurate patient records using electronic health systems.
- Assisted in handling incoming calls, directing inquiries to appropriate departments efficiently.
- Ensured a clean and organized reception area, creating welcoming environment for patients and families.
- Supported administrative staff with clerical tasks, improving overall workflow efficiency in the office.
- Processed patient admissions and discharges, ensuring compliance with facility policies and procedures.
- Collaborated with medical personnel to relay important information about patient needs or concerns.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Crew Member
Dunkin' Donuts
Hopewell Junction, NY
07.2012 - 03.2016
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions and managing cash accurately.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Prepared food and beverages consistently, following recipes and maintaining quality control.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Waitress/Host
Aladdin Cafe
Hopewell Junction, NY
02.2010 - 08.2012
- Provided exceptional customer service, enhancing guest satisfaction and retention.
- Managed food and beverage orders efficiently, ensuring timely delivery to patrons.
- Trained and mentored new staff on service protocols and menu knowledge.
- Collaborated with kitchen staff to maintain seamless communication during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
John Jay High School
Hopewell Junction, NY06-2007
Skills
- Safety awareness
- Parcel delivery
- Organizational skills
- Problem-solving abilities
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Cleanliness
- Food safety practices
Timeline
Mail Carrier
United States Postal Service, USPS
11.2024 - Current
Receptionist
Dumont Rehabilitation and Nursing Home Center
06.2023 - 10.2023
Crew Member
Dunkin' Donuts
07.2012 - 03.2016
Waitress/Host
Aladdin Cafe
02.2010 - 08.2012
High School Diploma -
John Jay High School