Selma Turnadzic

• Executed transactional, operational, and customer support tasks by leveraging in-depth knowledge of credit union procedures and products.
• Cultivated and sustained client relationships through personalized, high-quality interactions.
• Utilized customer service and sales skills to consistently achieve and exceed performance goals.

As a Licensed Salon Manager in Minnesota, I oversaw salon operations and staff to ensure compliance with the regulations and protocols of the Minnesota Board of Cosmetology.

• Ensured adherence to state regulations governing cosmetology practices.
• Implemented effective strategies for sales, customer service, and daily operations to drive continuous improvement in overall business performance and expand the customer base.
• Enhanced customer loyalty and attracted new clients through targeted marketing and tailored service strategies.

• Assisted in creating personalized skincare regimens for clients.
• Educated clients on proper skincare techniques, tailored to their individual needs.
• Participated in continuing education courses to stay updated on advancements in the esthetics industry.

Based at Nordstrom, I consulted with guests to identify their skin concerns and showcased the benefits and features of Paula's Choice Skincare.

• Enhanced the company's image by delivering exceptional customer service experiences.
• Engaged with customers to provide information about products and services.
• Collected customer feedback to inform product development.