Selma Ucan
Hilliard,OH
Summary
Results-driven professional with extensive experience in customer service and sales. Proven ability to enhance team dynamics and customer satisfaction through effective communication and critical thinking. Committed to leveraging expertise to improve operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Tucci's
Dublin, OH
05.2025 - Current
- Provided excellent customer service in a fast-paced restaurant environment.
- Greeted customers, answered questions, and recommended specials to boost sales.
- Guided customers with menu selections and dietary restrictions to improve dining experience.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Sales Associate
Urban Outfitters, Inc.
Columbus, Ohio
10.2021 - 08.2024
- Assisted customers in product selection, enhancing shopping experience through personalized service.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to restock merchandise and manage inventory.
- Supported promotional events by setting up engaging displays and organizing materials to attract customer interest.
- Participated in team meetings to discuss and implement sales strategies, contributing to store performance.
Assistant Tutor
Mathnasium
Hilliard, Ohio
07.2020 - 05.2021
- Developed personalized lesson plans to meet individual student needs.
- Applied Mathnasium's assessment tools to assess student performance and tailor instructional strategies.
- Tracked student progress and delivered constructive feedback to guide academic growth.
- Supported students in understanding math concepts through adaptive learning techniques, enhancing their comprehension and confidence.
- Communicated effectively with parents about student development and strategies.
- Supported lead tutors in implementing curriculum improvements and updates.
Education
Bachelor of Science - Psychology
The Ohio State University
Columbus, OH05-2027
Business Management Certificate -
Columbus State Community College
Columbus, OH05-2027
Skills
- Shift coordination
- Customer service
- Upselling techniques
- Team collaboration
- Time management
- Problem resolution
- Critical thinking
- Effective communication
Languages
Turkish
Full Professional
Spanish
Limited
Affiliations
- Volunteer at Humane Society of Delaware (2026 - Present)
- Youth Group Volunteer at TASO (Turkish American Society of Ohio)
- Volunteered at LifeTown Columbus (Jan 2025 - May 2025)
Timeline
Server
Tucci's
05.2025 - Current
Sales Associate
Urban Outfitters, Inc.
10.2021 - 08.2024
Assistant Tutor
Mathnasium
07.2020 - 05.2021
Bachelor of Science - Psychology
The Ohio State University
Business Management Certificate -
Columbus State Community College