Natasha Maietta
Sonnys Patio & Pub
NASHVILLE,TN
10
years of professional experience
Detail oriented Office Administrator with experience in data management and customer service. Expertise includes Microsoft Office, scheduling, and maintaining accurate records across various software systems. Proven success in fast paced, customer focused environments, delivering efficient support while managing multiple responsibilities.
Work History
Server
2 Years 9 Months- Delivered exceptional customer service by anticipating guest needs and preferences.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
- Resolved customer complaints promptly, ensuring a positive dining experience for all guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Valet Manager
1 Month- Trained and mentored staff on best practices for efficient service delivery.
- Implemented strategies to enhance parking space utilization and traffic flow management.
- Developed training programs to improve team performance and service standards.
- Coordinated with dealership departments to streamline workflow and enhance customer experience.
- Established strong relationships with customers, fostering loyalty through exceptional service experiences.
- Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
- Evaluated employee performance in quarterly and annual reviews.
- Trained service staff on the latest policies and procedures.
- Ordered materials, supplies and equipment every month
- Completed daily shift reports detailing number of vehicles parked, retrieved on site, damage incidents
- Organized keys and maintained efficient key storage system
Receptionist
2 Years 10 Months- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Coordinated communication between departments to streamline customer service processes.
- Maintained accurate records of daily transactions and customer interactions using dealership management software.
- Trained new reception staff on operational procedures and customer service best practices.
- Oversaw inventory management for office supplies, ensuring adequate stock levels at all times.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records.
- Data Entry & Data Base management
- Corresponded with clients through email, telephone, fax machine
- Used DocStar to store, manage, and organize all documents for the service/sales department. Scanning uploading files into the system
- Utilized Microsoft Excel and other data base systems to maintain, review and update company records
Restaurant Supervisor
4 Years 5 Months- Supervised daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Coordinated team schedules to optimize workflow and enhance productivity during peak hours.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Coordinated team members with a focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout the day.
- Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
Education
High School Diploma
Skills
Customer Service
POS System Management
Order Management
Microsoft Suite
Workflow optimization
Shift Coordination
Service Coordination
Administrative Support
Strong work ethic
Timeline
Server
Sonnys Patio & Pub
01.2024 - CurrentRead More
Valet Manager
Yankee Ford
12.2023 - 01.2024Read More
Receptionist
Yankee Ford
02.2021 - 12.2023Read More
Restaurant Supervisor
Docks Boathouse
08.2016 - 01.2021Read More
Thornton Academy
High School Diploma
Read More