Selma Wiggleton

• Recognized as a team leader for exceptional leadership and communication abilities, effectively guiding colleagues to ensure efficient operations and cohesive teamwork.
• Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
• Established a welcoming and secure environment for patients undergoing dental procedures, prioritizing their comfort and well-being throughout the treatment process.
• Served as a dedicated advocate for patients, offering support and guidance to address their concerns and ensure their needs were met effectively.
• Proactively promoted patient education on preventative and post-procedure care, empowering individuals to maintain optimal oral health and wellness.
• Upheld stringent infection control guidelines by meticulously sanitizing treatment rooms and meticulously preparing treatment rooms for all dental procedures.
• Maintained meticulous documentation by accurately charting restorations and procedures and entering proposed treatments into computer systems, ensuring precise record-keeping and continuity of care using Dentrix software.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
• Mentored dental assistants, sharing valuable knowledge to strengthen the overall quality of the team's performance.
• Coordinated the pickup and shipment of lab cases, maintaining accurate records and ensuring timely delivery of essential materials.
• Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
• Coordinated continuing education courses for colleagues within the clinical back office, further enhancing the clinical skills of each team member.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Follow up and respond to emails from patients and vendors, using Microsoft Office and Teams.
• Sterilized rooms and prepped equipment and instruments for four or more procedures daily.
• Sterilized rooms and prepped equipment and instruments for four or more procedures daily.

Front Desk Coordinator

• Delivered exceptional customer service by managing patient check-in and check-out processes, scheduling appointments, and addressing inquiries about treatments.
• Cultivated a positive environment and fostered strong patient relationships through attentive care and personalized interactions.
• Facilitated patient enrollment for treatment programs while providing comprehensive education on treatment options and procedures.
• Exhibited strong and articulate communication skills during consultations with patients, ensuring clarity in care planning and treatment discussions.
• Maintained the integrity of highly sensitive patient records, adhered to strict confidentiality protocols, and followed documentation procedures by accurately scanning patient charts.
• Engaged in discussions with patients regarding financial agreements, ensuring transparency and understanding of payment terms.
• Implemented practice management policies to optimize operations and conducted smile consultations to enhance patient satisfaction.
• Prioritized patient and staff safety by ensuring compliance with regulatory standards and creating a secure environment within the practice,
• Answered customer telephone calls promptly and appropriately handled needs.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Applied effective time management techniques to meet tight deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Conducted regular audits of processed claims, identifying areas for improvement and making recommendations to enhance overall efficiency and accuracy.
• Processed dental insurance claims and payments.
• Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures
• Recognized as a team leader for exceptional leadership and communication abilities, effectively guiding colleagues to ensure efficient operations and cohesive teamwork.
• Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
• Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary.
• Organize and maintain meeting minutes.

Dental Assistant

• Established a welcoming and secure environment for patients undergoing dental procedures, prioritizing their comfort and well-being throughout the treatment process.
• Served as a dedicated advocate for patients, offering support and guidance to address their concerns and ensure their needs were met effectively.
• Upheld stringent infection control guidelines by meticulously sanitizing treatment rooms and meticulously preparing treatment rooms for all dental procedures.
• Maintained meticulous documentation by accurately charting restorations and procedures and entering proposed treatments into computer systems, ensuring precise record-keeping and continuity of care using Dentrix software.
• Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
• Coordinated the pickup and shipment of lab cases, maintaining accurate records and ensuring timely delivery of essential materials.
• Sterilized rooms and prepped equipment and instruments for four or more procedures daily.

Office Manager

• Supervised, led, and managed a team of 9 personnel, skillfully addressing and resolving any conflicts with efficiency and composure.
• Developed staff schedules, conducted recruitment, and interviews, and facilitated hiring processes, while consistently monitoring staff performance and conducting salary reviews.
• Analyzed reports and monitored performance metrics to ensure the achievement of daily, monthly, and quarterly goals.
• Provided comprehensive support to staff, including assistance with appointment scheduling, collections, insurance matters, and other operational needs.
• Stayed current with industry trends, legislative changes, and regulatory requirements, ensuring adherence to OSHA, state, and federal regulations through the implementation of necessary protocols to uphold workplace safety and legal compliance.
• Spearheaded onboarding and training initiatives for new staff members, facilitating seamless integration into the team and ensuring alignment with organizational goals.
• Managed and maintained office computer systems, ensuring optimal functionality and security to support efficient operations.
• Regularly monitored patient relations through satisfaction surveys, effectively managed patient complaints, and assisted in explaining office policies to patients, fostering a positive and supportive healthcare environment.
• Orchestrated regular team meetings to establish weekly goals, review performance metrics, and assess progress towards monthly objectives, consistently achieving 60%+ goal accomplishments for the quarter and 90% of weekly goals.
• Arranged business travel logistics and maintained adherence to office contingency plans, ensuring smooth operations in unforeseen circumstances.
• Provides administrative assistance, writing and editing emails, drafting memos, and preparing communications.

Front Desk Coordinator

• Delivered exceptional customer service by managing patient check-in and check-out processes, scheduling appointments, and addressing inquiries about treatments.
• Cultivated a positive environment and fostered strong patient relationships through attentive care and personalized interactions.
• Facilitated patient enrollment for treatment programs while providing comprehensive education on treatment options and procedures.
• Exhibited strong and articulate communication skills during consultations with patients, ensuring clarity in care planning and treatment discussions.
• Maintained the integrity of highly sensitive patient records, adhered to strict confidentiality protocols, and followed documentation procedures by accurately scanning patient charts.
• Engaged in discussions with patients regarding financial agreements, ensuring transparency and understanding of payment terms.
• Implemented practice management policies to optimize operations and conducted smile consultations to enhance patient satisfaction.
• Prioritized patient and staff safety by ensuring compliance with regulatory standards and creating a secure environment within the practice.
• Coordinated the pickup and shipment of lab cases, maintaining accurate records and ensuring timely delivery of essential materials.
• Answered customer telephone calls promptly and appropriately handled needs.
• Applied effective time management techniques to meet tight deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Conducted regular audits of processed claims, identifying areas for improvement and making recommendations to enhance overall efficiency and accuracy.
• Processed dental insurance claims and payments.
• Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
• Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary.
• Organize and maintain meeting minutes.

Dental Assistant

• Recognized as a team leader for exceptional leadership and communication abilities, effectively guiding colleagues to ensure efficient operations and cohesive teamwork.
• Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
• Established a welcoming and secure environment for patients undergoing dental procedures, prioritizing their comfort and well-being throughout the treatment process.
• Served as a dedicated advocate for patients, offering support and guidance to address their concerns and ensure their needs were met effectively.
• Proactively promoted patient education on preventative and post-procedure care, empowering individuals to maintain optimal oral health and wellness.
• Upheld stringent infection control guidelines by meticulously sanitizing treatment rooms and meticulously preparing treatment rooms for all dental procedures.
• Maintained meticulous documentation by accurately charting restorations and procedures and entering proposed treatments into computer systems, ensuring precise record-keeping and continuity of care using Dentrix software.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Coordinated the pickup and shipment of lab cases, maintaining accurate records and ensuring timely delivery of essential materials.
• Managed inventory by ordering dental supplies and maintaining appropriate stock levels in the back office, ensuring seamless workflow and operational efficiency.
• Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.