SELMA CANO MURPHY
Corpus Christi,TX
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Guidance Counselor Administrative Assistant
Corpus Christi Independent School District, Ray High
Corpus Christi , TX
2010.10 - 2014.01
- Maintained accurate and complete records of 2000+ students required by laws, district policies and administrative regulations.
- Served as a parent/teacher liaison and responded to campus related inquiries in a courteous and friendly manner during community or parent interaction
- Assisted in development of At-risk programs for students
- Managed all financial obligations for the counseling department including purchasing and receiving
- Assisted in planning and promoting career and employment-related programs and events, fully coordinating job fairs and career workshops.
Sales Associate/Customer Service Representative
Best Buy Corporation
Corpus Christi , TX
2009.11 - 2013.04
- Focused on successful communication with customers by building repertoire and educating them on the newest technology
- Maintained department sales information
- Developed and circulated employee newsletter to coworkers
- Organized and executive events promoting employee and community engagement.
Scheduler/Intake/Insurance Verification
Legacy Home Health, Inc. Services
Corpus Christi , TX
2009.04 - 2010.06
- Trained in implementation and coordination of care for physical therapy, occupational therapy, speech therapy, and nursing patients
- Collected, entered, and organized all clinical documentation
- Verified insurance, requested, and obtained authorizations, and initiated patient care plans
- Followed all Medicare guidelines pertaining to coordinated care for therapy/nursing practices in a home environment.
Customer Service Representative
First Data Corp
Corpus Christi , Texas
2006.03 - 2008.12
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trended frequently asked questions for the call floor and developed refresher training materials to reduce inconsistencies and improve efficiency.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Animal Science
12.2016
Skills
- Microsoft Office: Excel, Word, Outlook, PowerPoint
- Adobe: Photoshop, Elements
- Schedule Management
- Records Management Systems
- Meticulous Attention to Detail
- Positive Attitude
- Administrative experience
Timeline
Guidance Counselor Administrative Assistant - Corpus Christi Independent School District, Ray High
2010.10 - 2014.01
Sales Associate/Customer Service Representative - Best Buy Corporation
2009.11 - 2013.04
Scheduler/Intake/Insurance Verification - Legacy Home Health, Inc. Services
2009.04 - 2010.06
Customer Service Representative - First Data Corp
2006.03 - 2008.12
Texas A&M University - Bachelor of Science, Animal Science
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