Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Selva Estefany Guido

Tucson,AZ

Summary

Professional agent experienced in remote customer service and support. Skilled in handling inquiries, resolving issues, and managing tasks with efficiency. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in communication, problem-solving, and time management.

Overview

19
19
years of professional experience

Work History

Bilingual Phone Interviewer

The United States Census Bureau
01.2018 - Current
  • Conduct telephone interviews (inbound and outbound), in both English and Spanish across the United States. Conversion specialist and Spanish translator.

Cashier and Sales Specialist

Children’s place
01.2017 - 01.2017
  • Sales Representative, stock handler and organizer

Customer Service Representative

Afni
01.2010 - 01.2011
  • Inbound customer service representative assisting customers in sales, technical support and billing.

Customer Service

01.2007 - 01.2010
  • Inbound customer service representative assisting customers in sales, technical support Sales specialist assisting customers in online orders and instore purchases.

Education

Associate of Science - Health Information Technology

Pima Community College
Tucson, Az
05.2023

Skills

  • Communications skills
  • Critical thinking
  • Data entry
  • Call center experience
  • De-escalation techniques
  • Teamwork and collaboration
  • Phone interviewing
  • Inbound and outbound calls

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Bilingual Phone Interviewer

The United States Census Bureau
01.2018 - Current

Cashier and Sales Specialist

Children’s place
01.2017 - 01.2017

Customer Service Representative

Afni
01.2010 - 01.2011

Customer Service

01.2007 - 01.2010

Associate of Science - Health Information Technology

Pima Community College

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