Semaj Barrow
Tolleson,AZ
Summary
OBJECTIVE SUMMARY Self-motivating professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard as a team player. Dedicated Logistics professional bringing Number managing freight carrier relationships focused on cost-effective logistics solutions. Good organizational, customer relations and project management skills. Analytical thinker with superior work ethic. Detail-oriented Transportation Coordinator with over Number years of experience scheduling and managing fleet of up to Number vehicles for diverse organizations. Practiced in leading teams of drivers in timely and quality shipment of products for diverse customers.
Overview
6
6
years of professional experience
Work History
Transportation Specialist 3
Amazon
03.2022 - Current
- Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation
- Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet
- Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
- Work in fast-paced environment, and adhere to schedules
- Provide support to field teams in driver assignment, load acceptance and driver/equipment availability
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Met safety and regulatory standards for full operational compliance.
- Analyzed transportation data to identify improvement opportunities.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Led shipment scheduling and routing with carriers, enabling reliable customer updates.
- Negotiated contracts with carriers to secure optimized rates.
- Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
- Watched weather and safety conditions to adapt routes and maintain standards.
- Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables.
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
- Read maps to plan routes and reported delays or accidents.
Customer Service Representative
Quicken Loans
12.2020 - 09.2021
- Answer general loan servicing inquires
- Handle fee collection and recovery when applicable
- Provide technology navigation support
- Identify patterns and trends that impact the client experience and communicate findings
- Communicate with all parties using written and verbal communications
- Review documents with clients
Customer Service Representative
Upgrade Inc
10.2019 - 11.2020
- Review financial documents submitted by the borrower
- Verify and calculate customer income
- Detect suspicious and fraudulent loan applications
- Intermediate accounting work
- Assisted customers with loan specified items
- Handled multiple software and screens
- Completed final signoff loan reviews
Medical Administrative Support
Ciox Health
06.2017 - 01.2018
- Receives incoming requests for medical information for various insurance companies that are contracted by Ciox Health responsible for processing all release of medical records information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service
- In addition to the duties and responsibilities specified for this role, also being able to independently perform and fulfill all the duties and responsibilities of administrator and must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and
- HIPAA regulations.
Education
Bachelors of Arts - Business Administration
Grand Canyon State University
Skills
- Customer service focused
- MS Office
- Sales expertise
- Collections proficiency
- Typing 65 wpm
- Reliable
- Excellent communicator
- Detailed oriented
- Excellent time management
- DOT Compliance
- Billing Manifests
- Securing Loads
- Vehicle Inspection
- Road Safety
- Complex Negotiations
- Federal Contracting
- Route Planning
- Fleet Dispatching
- Loading and Shipping Schedules
- Shipping and Receiving Understanding
- Negotiating Rates
- Special Assignments
- OSHA Standards
- Documentation Skills
- Freight Inspection
- Dispatching Procedures
- Roadside Assistance
- Transportation and Logistics Coordination
- Driver Tracking
- Emergency Response
- 3PL and LTL Knowledge
- Data Communications
- Coordinating Schedules
- Resolving Shipping and Delivery Problems
- Basic Repairs
- Route Assignments
- Reading Comprehension
- Office Meetings
Timeline
Transportation Specialist 3
Amazon
03.2022 - Current
Customer Service Representative
Quicken Loans
12.2020 - 09.2021
Customer Service Representative
Upgrade Inc
10.2019 - 11.2020
Medical Administrative Support
Ciox Health
06.2017 - 01.2018
Bachelors of Arts - Business Administration
Grand Canyon State University
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