Semaj Mcnealy
Crumbl Cookies
Arlington,TX
1
Language
5
years of professional experience
Accomplished Store Manager with a strong focus on data analysis and team development. Known for optimizing inventory control and resolving customer issues, driving significant improvements in operational efficiency and sales performance.
Work History
Store Manager
3 Years 3 Months- Tracked supplies and maintained accurate records to support financial documentation management.
- Trained and developed team members in customer service excellence and operational procedures.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Analyzed sales data to identify trends, adjusting strategies for optimal performance outcomes.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Mail Sorter
3 Months- Maintained cleanliness and organization of sorting area for safety compliance.
- Adhered to company policies while managing high-volume mail operations.
- Utilized scanning technology to track package movement accurately.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
Customer Service Representative
1 Year 5 Months- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handling money, processing transactions, balancing your drawer/register, and making sure amounts are correct.
- Verified customer information and followed established procedures to help prevent transaction errors and fraud.
- Maintained confidentiality when handling sensitive customer and financial information.
Education
Cosmetology And Barber
- Honor Roll 2022-2024
- Dean's List 2022-2024
- 3.2 GPA
- Elected to President for Student Counsel in 2023
Skills
POS systems
Customer service
Phone management
Inventory management
Team leadership
Problem-solving
Languages
English
Full Professional
Timeline
Store Manager
Crumbl Cookies
05.2023 - CurrentRead More
Mail Sorter
UPS
01.2023 - 04.2023Read More
Customer Service Representative
Kroger
09.2021 - 02.2023Read More
Paul Mitchell The School
Cosmetology And Barber
Read More