Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Semeka Walden

Oldsmar

Summary

Dynamic professional with extensive experience at Quest Diagnostics, excelling in problem resolution and customer service. Proven ability to optimize processes and ensure compliance, while fostering collaboration among diverse teams. Recognized for attention to detail and effective communication, driving high levels of patient satisfaction and operational efficiency.

Overview

10
10
years of professional experience

Work History

CCR2

Quest Diagnostics
Tampa
02.2022 - Current
  • Assist providers and clients with patient results, laboratory issues and concerns.
  • Utilize advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilize various software and tools to streamline processes and optimize performance.
  • Work successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promote high customer satisfaction by resolving problems with knowledgeable, and friendly service.

Medical Assistant Supervisor

ChenMed
Tampa
04.2015 - 08.2021
  • Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices.
  • Set up, cleaned and maintained laboratory equipment.
  • Selected and prepared specimens and media for cell cultures.
  • Supervised, trained or directed medical laboratory workers engaged in laboratory testing.
  • Maintained safe work environment by wearing personal protective equipment.
  • Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
  • Created a positive work environment by encouraging collaboration among team members.
  • Provided support during peak periods or when additional staffing was required due to absences or vacations.
  • Performed periodic audits of records maintained by Medical Assistants related to patient visits and encounters.
  • Determined acceptability of specimens for testing according to established criteria.
  • Ensured compliance with all applicable laws and regulations related to healthcare operations.

Education

Associate of Arts - Pastry Arts

Stratford University
Newport News, VA
05-2014

Associate of Arts - Culinary Arts

Culinary Institute of Virginia
Norfolk, VA
06-2013

Associate of Science - Medical

Medical Careers Institute
Newport News, VA
06-2003

Skills

  • Problem solving
  • Customer service
  • Compliance assurance
  • Process optimization
  • Communication skills
  • Written communication
  • Computer skills
  • Problem resolution
  • Attention to detail
  • Communication
  • Interpersonal communication
  • Time management
  • Relationship building

References

References available upon request.

Timeline

CCR2

Quest Diagnostics
02.2022 - Current

Medical Assistant Supervisor

ChenMed
04.2015 - 08.2021

Associate of Arts - Pastry Arts

Stratford University

Associate of Arts - Culinary Arts

Culinary Institute of Virginia

Associate of Science - Medical

Medical Careers Institute

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