Tasha Manning
Pasadena,TX
Summary
Customer-focused leader with expertise in team management and process improvement. Strong communicator dedicated to enhancing customer satisfaction and operational efficiency. Demonstrated success in driving service delivery improvements while effectively leading teams and prioritizing customer needs.
Overview
12
12
years of professional experience
Work History
CCR2
Elevance Health
Houston, Texas
09.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs to enhance service delivery.
- Provided attentive service to customers in person and over the phone to foster positive experiences.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Navigated multiple systems to achieve daily service goals.
- Utilized Microsoft programs and typing skills to streamline daily tasks.
QC Manager
Connexus Resource Group/ROI Solutions
01.2020 - 07.2024
- Developed and implemented quality assurance procedures for operational processes.
- Conducted training sessions for staff on quality control best practices to enhance team competency.
- Collaborated with cross-functional teams to address quality issues proactively.
- Reviewed and analyzed inspection data to identify trends and recommend improvements.
- Led multiple teams across multiple platforms supervising about 100 employees under me.
- Met with clients to ensure compliance with applications and regulations, aligning efforts with implemented goals.
Merchandising Associate
Pepsi
Pasadena, Texas
01.2018 - 03.2020
- Designed displays that increased customer engagement and improved product visibility.
- Executed seasonal transitions for merchandise, aligning displays with current trends.
- Analyzed market trends to optimize product placement and inventory levels.
- Monitored store shelves for product availability, ensuring timely restocking and proper rotation.
- Conducted regular inventory audits to ensure accuracy and prevent stock discrepancies.
- Communicated with store management to align merchandising efforts with overall marketing goals.
- Ensured cleanliness and organization of work area daily.
Supervisor
Fast Food Chains
Pasadena, Texas
01.2015 - 12.2017
- Directed and supervised team of 15 employees in daily operations.
- Trained and mentored new team members on food safety standards to ensure compliance and enhance team knowledge.
- Enforced health and safety regulations to maintain a clean environment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved customer complaints promptly, contributing to improved satisfaction levels and repeat business.
- Organized hiring events for new staff and managed hiring paperwork to streamline recruitment process.
- Completed inventory documents daily, weekly and monthly.
- Processed bank deposits daily to maintain accurate financial records.
Education
High School Diploma -
Sam Rayburn High
Pasadena, TX05-2005
Some College (No Degree) - Accounting And Business Management
San Jacinto College
Pasadena, TX08-2026
Skills
- Quality assurance
- Microsoft Excel
- Process improvement
- Customer service
- Customer empathy
- Team management
- Team building
- Effective communication
- Verbal communication
- Written communication
- Organization and time management
- Multitasking
- Self-Directed
- Administrative support
Timeline
CCR2
Elevance Health
09.2024 - Current
QC Manager
Connexus Resource Group/ROI Solutions
01.2020 - 07.2024
Merchandising Associate
Pepsi
01.2018 - 03.2020
Supervisor
Fast Food Chains
01.2015 - 12.2017
High School Diploma -
Sam Rayburn High
Some College (No Degree) - Accounting And Business Management
San Jacinto College