Semiah Nelson
Waterford
Summary
Dynamic specialist with a proven track record of delivering impactful results across diverse projects. Expertise in [Customer Service] enables consistent achievement of successful outcomes. Strong collaboration skills foster an environment of innovation and adaptability to changing needs. Recognized for reliability and a steadfast commitment to exceeding objectives. Passionate about leveraging skills to drive excellence and contribute to organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Uniform Specialist
Evolution-Southfield, MI
Southfield, MI
11.2024 - Current
- Order and provide all uniforms for trainers, dealers, and game show host for 3 major online casinos. Maintain all warehouse inventory and invoices while keeping up with daily laundry. Epik software used
Customer Service Agent
Edcor-Troy, MI
Troy, MI
06.2024 - 10.2024
- Work with over 80 different companies to provide employees help with tuition reimbursement.
Customer Service Supervisor (CSS)/ Talent Acquisition
Pink Energy-Troy, MI
Troy, MI
06.2020 - 03.2023
- Supervised many teams while maintaining inbound, outbound calls, emails and text messages. Supervised teams to schedule and coordinate meetings for the Sales department. Helped with employee branding and hiring top talents
Customer Service Representative
Dako Group-Troy, MI
Troy, MI
09.2017 - 08.2018
- Assisting customers to extend there lease or return there vehicle back to an authorized dealership. I also assist customers that purchase extra mileage on there leased vehicles along with assisting loyal customers with making a monthly payment. Encourage payment of off lease invoices.
BDC Representative
Lunghamer chevrolet-Waterford, MI
Waterford, MI
07.2015 - 04.2017
- I am a BDC rep who receives over a hundred inbound and outbound service calls and OnStar leads a day. Also send out very important safety recall information to alert customers on there vehicles by leaving a very urgent message or email.
Light Industrial Worker
UNIQUE FABRICATING-Rochester, MI
Rochester, MI
07.2014 - 07.2015
- Assembled car parts for multiple automotive companies
Assembly Line Worker
Dialog Direct-Troy, MI
Troy, MI
06.2013 - 07.2014
- Assembled keyboard parts
Customer service
The Oakland Press-Pontiac, MI
Pontiac, MI
08.2007 - 10.2008
- Took inbound calls helping customers subscribe to the paper. Also took weekly monthly and yearly payments from multiple customers on a daily basis.
Dietary Aide
MEDILODGE OF ROCHESTER HILLS-Rochester Hills, MI
Rochester Hills, MI
10.2001 - 08.2007
- Prepared meals twice daily for over two hundred residents providing Puree, Mechanical soft and Regular diets. Also Brokedown carts to clean dishes and dining room areas
Education
Medical Assisting (Diploma/Certificate) -
Everest Institute
Southfield, MI04-2013
High School Diploma -
Pontiac Northern
Pontiac, MI05-1998
Skills
Customer Service & Client Relations
Call Center Operations
Data Entry & Record Management
Administrative Support
Medical Scheduling & Insurance Verification
Medical Billing & Patient Services
Recruiting & Staffing Coordination
Team Leadership & Training
Dispatching & Scheduling
Accounts Receivable
Microsoft Office Suite (Excel, PowerPoint, Access)
Salesforce CRM
Technical Support
Operations Management
Document Management & Quality Assurance
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number]staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Enrolled Agent January 2024 to Present
- Medical Assistant June 2013 to Present
- Driver's License
- Food Handler Certification
- BLS Certification
Languages
English
Timeline
Uniform Specialist
Evolution-Southfield, MI
11.2024 - Current
Customer Service Agent
Edcor-Troy, MI
06.2024 - 10.2024
Customer Service Supervisor (CSS)/ Talent Acquisition
Pink Energy-Troy, MI
06.2020 - 03.2023
Customer Service Representative
Dako Group-Troy, MI
09.2017 - 08.2018
BDC Representative
Lunghamer chevrolet-Waterford, MI
07.2015 - 04.2017
Light Industrial Worker
UNIQUE FABRICATING-Rochester, MI
07.2014 - 07.2015
Assembly Line Worker
Dialog Direct-Troy, MI
06.2013 - 07.2014
Customer service
The Oakland Press-Pontiac, MI
08.2007 - 10.2008
Dietary Aide
MEDILODGE OF ROCHESTER HILLS-Rochester Hills, MI
10.2001 - 08.2007
Medical Assisting (Diploma/Certificate) -
Everest Institute
High School Diploma -
Pontiac Northern