Semir Hatic

• Reduced project delays by proactively identifying potential bottlenecks and coordinating resources accordingly.
• Enhanced team communication with regular updates, fostering a collaborative work environment.
• Created a positive work environment that fostered collaboration among cross-functional teams, leading to improved problem-solving capabilities.
• Strengthened team performance with ongoing training initiatives, developing essential skills for efficient project management.
• Established strong working relationships with vendors, negotiating contracts to secure favorable terms for the company.
• Assisted in securing new business opportunities through comprehensive proposal development and submission efforts.
• Improved project efficiency by streamlining administrative processes and implementing time-saving tools.

• Take calls from agents and customers with complex escalations
• Track issues for leadership to roll up trends
• Assist agents with questions and process, policy explanation
• Built a positive work environment by promoting open dialogue, transparent feedback, and consistent recognition of team achievements.

• Provide inspirational leadership to inspire strategic alignment of agent performance to business goals
• Consistently maintained high-level performance, raising expectations and team morale
• Lead team huddles, continuing education training, call calibrations, and coaching sessions.
• Identify and resolve computer system issues, engaging and escalating to support teams as needed.
• Administer system functions on all opening, closing, and balancing procedures according to finance guidelines.
• Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.

• Perform over the counter exchanges of customer defective equipment.