Semmy He
Hialeah,FL
Summary
- Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
- High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
- Highly knowledgeable individual with a successful track record of designing tailored treatment plans for clients. Proven ability to educate clients on proper skincare routines and the benefits of aesthetic treatments. Experienced in analyzing skin type and condition to develop a comprehensive skincare plan for each individual. Committed to providing excellent customer service and building long-term relationships with clients.
- Skilled salon professional offers warmth and engagement to build rapport with clients. Highly motivated and enjoys consulting with clients to meet lash needs. Organized and friendly individual highly knowledgeable in latest lash treatments and trends.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Sushi in Thai
04.2022 - 11.2022
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server
Blue Ginger Seafood Steakhouse
02.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Council Oak Steaks & Seafood
05.2023 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
Pho Bar
09.2023 - 01.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Chow One Korean Steakhouse
06.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Everglades High School
Miramar, FL05-2022
Licensed Esthetician - Beauty
Celebrity Beauty School
Hialeah, FL12-2023
Licensed Lash Tech - Beauty
Online Course
Hialeah, FL04-2024
Associate of Arts - Pre Med
Broward College
Fort Lauderdale, FL05-2026
Skills
- Bilingual
- Strong work ethic
- Check Payment Processing
- Exceptional customer service
- Menu Memorization
- Dining Customer Service
- Food Preparation and Safety
- Team collaboration
- Warm and Friendly
- Cash handling
- Guest engagement
- Multitasking Abilities
- Computer skills
- Active listening
- Organizational skills
Certification
- Licensed esthetician
- Licensed lash tech
Languages
Spanish
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- Music
- I like working with my hands and fixing things
- Swimming
- Volunteering
- Watching Movies and TV Shows
- Cooking
- Food Blogging
- Interior Design
Timeline
Server
Chow One Korean Steakhouse
06.2024 - Current
Server
Pho Bar
09.2023 - 01.2024
Hostess
Council Oak Steaks & Seafood
05.2023 - 09.2023
Server
Blue Ginger Seafood Steakhouse
02.2023 - 11.2024
Server
Sushi in Thai
04.2022 - 11.2022
- Licensed esthetician
- Licensed lash tech
High School Diploma -
Everglades High School
Licensed Esthetician - Beauty
Celebrity Beauty School
Licensed Lash Tech - Beauty
Online Course
Associate of Arts - Pre Med
Broward College
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