Semone Ault
Snellville,GA
Summary
Dynamic leader with a proven track record at Learning Care Group, enhancing team productivity and customer satisfaction through effective problem-solving and workflow optimization. Excelled in customer focus and computer skills, significantly reducing escalations and improving operational efficiency. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Learning Care Group
03.2018 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school
Collections Agent
Collections
09.2016 - 02.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group. Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Provided exceptional customer service by empathizing with clients financial situations while working towards mutually beneficial solutions.
Education
Education
Georgia Gwinnett College
Skills
Customer Focus
Workload Management
Motivational Skills
Influencing skills
Performance Coaching
Customer Service
Certification
First Aid
CPR
CDA
Timeline
Team Leader Manager
Learning Care Group
03.2018 - Current
Collections Agent
Collections
09.2016 - 02.2018
Education
Georgia Gwinnett College
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