Se'mone Clark

• Entered customer data into room system and updated information whenever patrons changed rooms.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Enforced policies and procedures to increase efficiency.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Completed all tasks in compliance with company policies and procedures.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

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• Explained parking rates and retrieval procedures to guests upon arrival.
• Facilitated vehicle flow by managing traffic control and parking in assigned area.
• Answered general questions about parking fees, facilities, and directions.
• Discouraged illegal parking.
• Evaluated 2 parking lots and parking scheme to promote optimal utilization of area.
• Used Oboo to record customer name, make and model of vehicle and length of stay, maintaining up-to-date log.