Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Senad Pero

Staten Island,NY

Summary

Motivated Graduate from Chazanoff School of Business at the College of Staten Island, with a degree in Business Finance and a minor in Business Data Analytics. With my experience, I have developed a range of transferable skills that would be valuable in the finance industry. Experience with budgeting, inventory management, financial planning, sales forecasting, strong leadership and communication skills. I am committed to learning and growing in the corporate field.

Overview

6
6
years of professional experience

Work History

Sr. Specialist; Relationship Banker

Santander Bank Us
Staten Island, NY
08.2023 - Current
  • Providing exceptional sales numbers in managing over $4,000,000 in customers personal finances
  • Providing customer service to bank clients, answering inquiries and resolving complaints.
  • Developing financial plans for customers based on their individual needs
  • Analyzing customer's financial information to determine the best course for achieving financial goals
  • Reviewing and approving customers personal and banking loans
  • Processing customer deposits and withdrawals and Performing various administrative duties, such as entering information into a banking system
  • Resolving client complaints and queries about accounts and banking services and deescalating issues and concerns within fast paced environment
  • Opening and closing accounts for clients after assessing their needs after proposing product guidance
  • Preserving client information including prevention of fraud and ensuring safety of financial information
  • Offering low risk investment opportunities with FDIC insured products, and referring investments products to certified financial consultant

Manager

Footlocker Inc.
Staten Island, New York
01.2023 - Current
  • Leading sales team to drive performance across all standards, including exceeding customer expectations, building connections, while leading focus and agendas on everyday tasks.
  • Coaching and motivating your team to inspire top performance and an exceptional customer experience
  • Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
  • Executing plans to drive key performance indicators to maximize profitability
  • Enhancing brand loyalty by empowering team to create a natural and personable experience for customers
  • Maintaining a high level of customer focus and leads by example with clear and engaging communication
  • Ensuring visual directives and standards are maintained

Manager

Champs Sports
Staten Island, NY
11.2018 - 01.2023
  • Started as a Part-time associate in 2018, eventually promoted to a Manager
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day, being a keyholder
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Established and managed yearly budgets of up to $2.5 Million.

Education

Bachelor of Science - Finance

College of Staten Island of The City University of New York
Staten Island, NY
01.2023

Skills

  • Staff Development
  • Hiring
  • Employee Development
  • Administration and Reporting
  • Documentation and Reporting
  • Salesforce Management
  • Business Analysis and Reporting
  • Proficient in Microsoft Word Office, Excel, Power Point, Stocktrak, and Power BI, with profound experience in Arc Gis, and Python

Languages

  • English
  • Serbian
  • Macedonian

Accomplishments

  • Led all of Footlocker NYC District Geo 610 in sales Quarter 1 of 2023 with over $175,000 in sales
  • Led Champs District multiple weeks in sales

Timeline

Sr. Specialist; Relationship Banker

Santander Bank Us
08.2023 - Current

Manager

Footlocker Inc.
01.2023 - Current

Manager

Champs Sports
11.2018 - 01.2023

Bachelor of Science - Finance

College of Staten Island of The City University of New York

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Senad Pero