Senada Softic
Anna
Summary
Professional leader with experience in operations, customer service, team management, and administrative support. Skilled in improving workflows, coordinating daily operations, and maintaining efficient business processes. Proficient in Microsoft 365 (MS365) with strong communication, leadership, problem-solving, and multitasking abilities. Seeking opportunities in management, senior administrative support, or professional office roles where organizational and leadership skills can contribute to business success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Walmart
Dallas, TX
02.2021 - Current
- Led team in achieving sales targets through effective training and performance management.
- Analyzed inventory levels, optimizing stock to reduce shrinkage and improve turnover rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Food an Consumables Coach
Walmart
Dallas, TX
07.2016 - Current
- Oversee food and consumables operations, ensuring compliance with safety and quality standards.
- Lead, train, and develop a team to achieve performance goals and customer satisfaction.
- Manage inventory, ordering, and merchandising to maximize sales and minimize shrinkage.
- Collaborate with cross-functional teams to drive process improvements and operational excellence.
Customer Service Manager
Walmart
Dallas
11.2013 - Current
- Oversaw daily operations to ensure exceptional customer service and operational efficiency.
- Developed training programs for staff to enhance product knowledge and sales techniques.
- Streamlined checkout processes, reducing wait times and improving overall customer satisfaction.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Led team meetings to communicate objectives, fostering collaboration and motivating staff performance.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
Education
BBA - Buisness Managment
The University of Texas At Dallas
Richardson, TX05-2010
Skills
- Problem-solving
- Customer service and engagement
- Inventory control
- Employee coaching
- Records management
- Microsoft Office Suite
- Business development and planning
- Scheduling coordination
- Marketing and promotions
- Human resource policies
- Team leadership
Certification
National Registry of Food Safety Professionals
Languages
English
Native or Bilingual
German
Full Professional
Croatian
Native or Bilingual
Timeline
Assistant Store Manager
Walmart
02.2021 - Current
Food an Consumables Coach
Walmart
07.2016 - Current
Customer Service Manager
Walmart
11.2013 - Current
BBA - Buisness Managment
The University of Texas At Dallas