Senaida Sanchez

• Handled high volume of inbound calls, to serve both our English and Speaking members
• Focused on achieving one call resolutions to our members issues
• Managed over 100+ member accounts by performing financial transactions such as withdrawals, transfer between accounts, and posting loan payments
• Demonstrated patience and willingness to assist every member
• Investigated and resolved member debit and credit card concerns regarding any transactions on the account

Customer Service

• Delivered and communicated complex health insurance via phone
• Maintained protection of health insurance (PHI) and personal identifiable information (PHI) in every call
• Updated and maintained information in customer accounts
• Answered up to 85+ calls per day in busy, fast-paced office for both English and Spanish-speaking customers
• Increased customer satisfaction